What is our primary use case?
We use it for VDI, mainly. In terms of performance, there were some difficulties to begin with, with a lot of different upgrades. It took a lot of time because we've got several of them. With all the upgrades done, it has run pretty smoothly.
Right now, we've just got one particular system on it, where we're just trying to test the waters to figure out if it's good because we use a combination of Dell EMC and Cisco equipment. So far, the Dell EMC seems to be doing pretty well. There are some applications that we've run where it appears that the Dell EMC would be a better solution.
How has it helped my organization?
We like the integration, the nodes themselves, the way that everything is integrated together. It seems like it's less hardware to keep up with.
Speed and performance seem to be good on the hardware side.
What needs improvement?
One option I would like to see is, when you're up on the view-screen, to be able to incorporate getting to what HPE calls the iLO, the Integrated Lights-Out. To be able to get that instead of having to go back and trying to find IP addresses and re-institute those would be good. It would be good to be able to that put on the initial splash screen.
What do I think about the stability of the solution?
As I said, when we first deployed it, there were a lot of upgrades that had to be done. We would have trouble with this or that, networking would fall, stalls, delays. We would have to run through another upgrade. We've got about 50 or 60 of these pieces of equipment, and to do an upgrade would take 30 to 40 hours.
We've had to coordinate that back and forth, as this is a live system. Since we got through that process - and it took weeks - it seems to have been a lot more stable. It's almost to the point now that we can say that we're pleased with it. To begin with, we were ready to throw it out the window.
What do I think about the scalability of the solution?
We like the scalability. It seems like we can increase it and add to it when the need comes, to meet our growth.
How is customer service and technical support?
In my position, I don't use the technical support. We do have other employees who, I'm sure, have used it. There are several times that we've called them. So far, we have not had complaints about the tech support. They've been able to resolve the issues that we've had.
What's my experience with pricing, setup cost, and licensing?
We have found it to be affordable. Comparing the cost with other hardware, it seems to be right in line with the compute and the storage that we get with it. The cost is a saw-off compared to other options because there's not a lot of difference between them. You just have to figure out what would be the best.
What other advice do I have?
I would consider Dell EMC to be one of the top options, by all means. I've liked HPE, but it seems that they are integrating with that, as far as VMware is concerned. The two that we're currently using are Cisco and Dell. They're the main two that we're bouncing back and forth with.
At times the SC Series has been slow. Most of the time, we have found the problem is on the appliance side, not the hardware side.
I rate the solution at eight out of ten. To get it to a ten it would need fewer upgrades and getting things right to begin with. That's really one of the core issues that we've had with it: so many upgrades. Once every two to three weeks we've had to upgrade firmware or something else. Although now, that has slowed down.