Dell EMC Unity Review

Simple to set up, use, and manage - it has been hands-off since we configured it

What is our primary use case?

We have it set up for storage for VDI. It is as advertised: Very easy to set up, very easy to manage, and the performance is great. We have integrated the solution with Horizon VDI and there was no additional cost to do so.

How has it helped my organization?

I don't have to spend nearly as much time getting in to manage the device on a daily basis because it functions very smoothly. We don't have any issues with it. Usually, on a daily basis, we don't mess with it. It's been hands-off since got it set up and configured. It's been great.

What is most valuable?

The ease of setup and management have been the best features.

What needs improvement?

The only thing that could improve it would be a price reduction.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

It's very stable. We hardly get into the device itself to manage it on a daily basis. It's been great.

What do I think about the scalability of the solution?

We have not had to scale it yet but, from what I have read and understand, scalability will be very easy. Adding extra bricks or nodes to it is going to be easy.

How are customer service and technical support?

We haven't had to use technical support.

Which solution did I use previously and why did I switch?

We had a previous storage device that was coming to end-of-life and we wanted to replace it. We had to do it in a very short time, last year. I liked the performance and the features that the Unity had. The cost was also a factor in our choice.

The most important criteria when selecting a vendor are that they need to be an industry leader, they need to be easy to work with, and they need to be fast. A lot of times in IT, we move fast. I need quotes fast, I need demos fast. That's one of the things that Dell EMC has always done for us. Those are a few things that we look for.

How was the initial setup?

The initial setup was very straightforward. We had a Dell EMC technician on site to help us. He was very helpful, explained what he was doing, let us get hands-on when we wanted to be and could. It was a very smooth process.

Which other solutions did I evaluate?

Our shortlist also included Nimble. 

What other advice do I have?

So far, it has done everything that they say, in demos, it will do. I cannot stress enough how simple and easy it is to set up and use and manage. That's it.

Regarding simplicity of ownership, everything that we've experienced so far has been very easy to deal with. We already have a Dell EMC rep who handles all of our licensing and notifications, keeping us up to date on that. Management of it and service have been very positive, nice and simple.

It was also very easy to order. We have had a relationship with our Dell EMC reps in Kansas City for the last 12 years, so getting in touch with them, having them come out and demo the product as best they could, and then getting us the pricing, getting it delivered - everything was very simple.

I rate the Unity at eight out of ten. I don't think it's possible for it to be ten. They'd have to have someone from Dell EMC show up and do my job for me to get it to a ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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