Dell EMC Unity Review

Our users don't have any technical needs because it's up and running


What is our primary use case?

We use it for replacing legacy storage. It's just a one-for-one.

This is primarily for storage and the data aspect of it.

How has it helped my organization?

It keeps us up and running. That is the big thing.

What is most valuable?

  • Affordability
  • Scalability
  • Simplicity of use

What do I think about the stability of the solution?

I don't have any complaints from the customers or end users, who are using this solution. It's up and running with no worries.

What do I think about the scalability of the solution?

We are very fond of the scalability. We are using the Unity 300, which has a limitation. However, if we needed more, we could go to the Unity 400, 500 or 600. We could go down the series until we get the one that meets the size that we need. It has very impressive scalability.

We're not cloud ready yet, but we like the option for the expandability.

How are customer service and technical support?

We have Dell EMC engineers helping us out and doing some over the shoulder training. They are working with our customer right now doing data migration over to Unities from the legacy Oracle stuff. While they're doing this, they're showing people how the Unities work and the ins and outs of the software interface. 

It's been a really beneficial relationship. We work a lot with Dell EMC, because they are very accommodating. Our Dell EMC representative does what our team doesn't have the capability of doing yet, because they don't have exposure to the product. I look forward to seeing how it works out. 

Our experience recently, with newer products, has been that once they're installed, we haven't had to worry about them. If there has been an issue, like we pulled something out of a box, it's replaced within a matter of days. It's really quick. 

We really push Dell EMC with our customers because of the customer support. It's been very flexible. We always need a lot of data on the stuff that's purchased because we have people buying it on behalf of the customer. They are very good on the customer support acquisition side to provide that data. Also, the technical support that we get is fabulous.

Which solution did I use previously and why did I switch?

We replaced our legacy storage, which was Oracle. We couldn't afford the maintenance agreement for it any longer. We saved millions of dollars by not going back with Oracle.

This solution has meet our overall performance expectations. We were going for form fit function. We had to meet certain guidelines. We couldn't put anything in bigger. Physically, we couldn't put in any additional capabilities. We had to meet the existing network connectivity without modifying the other systems. The versatility of the product, with the optional PCI inputs allowed us to get that. We are able to scale it up or down, for actual storage, to meet the capacity that we need. We're using it in two cases where we're doing a form fit function. One for replacement, then another for overall modernization of the same systems. We're able to take the same product and scale it up to almost three times its size with very little effort.

How was the initial setup?

The initial setup was fairly straightforward. We had a technician helping with migration because of the legacy aspect of the servers, and what they were connecting to. Once the the over the shoulder training is done, the process is fairly straightforward.

What about the implementation team?

We used a reseller and had a consultant. The consultant had worked for Dell EMC and went to work for a consulting company. He is now back to work at Dell EMC. He actually recommended the product based on his knowledge of our program. He flushed the whole system out, as far as the build. Regarding the flexibility of the product, we have other programs within our larger branch which are starting to take on and use the Unities for storage.

What was our ROI?

The benefit that we have seen is in uptime.

What's my experience with pricing, setup cost, and licensing?

While it has a good price to start, they could always make it cheaper.

We bought extended warranties out of the box because our customer has a bad habit of managing warranties. The service for the small things that we have had are always handled very quickly. 

Which other solutions did I evaluate?

We were on old Oracle storage and are still on some old Oracle storage. 

There are lots of options for storage solutions, but our technical and customer support team's experience with Dell EMC makes it a no-brainer for us. 

I hate to speak bad of folks, but we can't even get HPE to return our phone calls, in most cases.

What other advice do I have?

Do the due diligence and look at the details: the specs of the product and scalability. There are multiple series of products in the Unity line, which are very simple to use.

It's met all of our expectations. Our users don't have any technical needs because it's up and running. Overall, we are very excited about the product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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