Dell PowerEdge VRTX Review

Good security an HCI with helpful technical support

What is our primary use case?

The solution is largely used for security purposes.

What is most valuable?

The security is very good on the solution. We feel very secure. The protection on offer is quite good.

The product offers very good services overall.

The HCI is very useful for us. 

Technical support is very good. We find them to be helpful.

What needs improvement?

I'd like it f we could use HEI and CI capabilities. I've had a chance to look at the entire Edge portfolio, and I find those lacking in this solution.

I sometimes have trouble translating the solution.

The licensing can be difficult to understand.

I'd like to have the capabilities to change the main dashboard a bit. It should be more flexible.

How are customer service and technical support?

We've found that technical support is a bit slow to respond. 

However they ask a lot of questions, and they try to work through the issues. We tell them what is wrong and then they work to solve the problems so they don't exist anymore. It's very good.

What other advice do I have?

We are an implementor. We're a solutions provider and we partner with Dell. I personally work for sales.

We handle various deployments, including on-premises, as well as private and hybrid clouds.

Overall, we're quite happy with the solution. I would rate it at a ten out of ten overall.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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