What is our primary use case?
In general, the solution is working together with Open Shift's deployment for the continuous delivery of many projects. This product takes the metrics and checks the log for components that Open Shift deploys. We work with the observation team that monitors the entire company to understand what can be observed and analyzed.
What is most valuable?
The solution is able to handle searches quickly and efficiently. It's much faster than other solutions we've tried. It spends far less time on searches related to capacity and indexing information.
The possibility to stack, locate, and search with your indexing feature at a high rate of speed is its best feature.
It helps that the solution can work together with the infrastructure agents to get the metrics we need.
The integration is quite good.
The initial setup is not difficult. It's easy to set up and customize. It's a strong selling point for the solution.
It's easy to collect the data.
The documentation is big. It's very well documented.
It's working and easy to work with.
The cost is reasonable. It's not overly pricey.
What needs improvement?
This type of monitoring is not very mature just yet. We need more real-time information in a way that's easier to manage.
We need to be able to monitor from any location in the world and any location in the company. We find that solutions such as Dynatrace and Datadog offer much more functionality, perhaps due to the fact that they are more mature.
The solution needs to integrate more AI capabilities, specifically to assist in anomaly detection.
The instrumentation of APM can be enhanced; can be better. It's not automated. It's a very manual process. This ends up being more costly for us. Dynatrace and Datadog are better in this area.
The support on offer could be much better.
For how long have I used the solution?
I've been using the solution for the last six months at this point. It hasn't been an extremely long amount of time just yet.
What do I think about the stability of the solution?
The stability has been pretty good. It's reliable. There aren't bugs or glitches. it doesn't crash or freeze. I'd describe it as 95% stable overall.
What do I think about the scalability of the solution?
We haven't really done any scaling. We only have had an environment with a small cluster on-premises and we can't really test it for scalability. We have no more than four servers for the platform and never really needed to expand anything.
The solution may be used by around 1,000 people in our organization.
How are customer service and technical support?
Technical support could be a lot better. They should offer online chat functionality so that we can get answers to questions right away. It would make troubleshooting a lot faster and less cumbersome.
We've had some troubles, and when we do, we need to open a ticket to get it resolved, which takes some time.
That said, it does offer very good documentation and their knowledge is very good when you do interact with them.
How was the initial setup?
The initial setup is easy. It's not complex or difficult. It's pretty straightforward.
It's very easy to set everything up and configure it on-premises.
The deployment only took an hour or two. We only deployed to one environment. It was pretty fast.
What's my experience with pricing, setup cost, and licensing?
The cost is pretty low. It is not open-source, however.
What other advice do I have?
We are just customers and end-users.
I would advise others to use this solution. It's relatively low cost and the implementation is quick, giving you results faster.
I would rate the solution at an eight out of ten overall.
Which deployment model are you using for this solution?
Which version of this solution are you currently using?