IDERA SQL Diagnostic Manager for SQL Server Review

Helps us proactively diagnose issues in our system

What is our primary use case?

We use it to look at performance.

How has it helped my organization?

With Diagnostic Manager what happens is that, when it reaches a certain threshold, it helps us diagnose the issue. For example, disk space: If it's going low on disk space, it alerts us saying, "Hey, this is the warning, and this is at this percent." It allows us to try to see, or remedy, the causes. It's more proactive.

What needs improvement?

I wish there were more tools or more you could add. There are some there, out-of-the-box, but if there were many more, with more options, that would be better.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

We have not encountered any stability issues at all.

What do I think about the scalability of the solution?

The scalability is pretty good.

How are customer service and technical support?

Tech support has been okay, not that great, but they made sure that we got what we were looking for.

Which solution did I use previously and why did I switch?

When we looked at it we thought the features were good, so we started using it. We do have another similar product that we also use, it's called Cycle Monitor.

How was the initial setup?

The initial setup was a little bit complicated. It was not straightforward, but the support team was able to help. I have to call out that they did a good job. I needed manuals and the support had to help me out. Every product comes with a learning curve, and there are certain things that you have to know before you can do it.

What was our ROI?

We do get good value out of it. One of the things that it is used for is to detect anything that could possibly cause our systems not to function well, and it has helped us to determine that before anything has actually happened. I can't give you what the actual return on investment would be but it has done what we aimed for with this kind of product.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable, it's comparable with the competitors.

Which other solutions did I evaluate?

We looked at Foglight, Toad, and one other.

What other advice do I have?

If possible do training, or work with the tech support to make sure that you have considered everything and see what the product does before you try it on your own. Doing that would be very helpful and will save time and will help you get the best out of the product.

I would rate it at eight out of 10. There are a couple of good features but it's not really intuitive and easy to use. Overall, the product is pretty good, just a little bit less user-friendly than I would like.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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