IDERA SQL Diagnostic Manager Review

Provides alert customization. No deployment issues.​


What is most valuable?

I love the customization of the alerts.

We created several stored procedures/functions that would query multiple DMV’s and alert if a certain threshold was reached. However, since new DMV’s are added, or older ones are adjusted, it caused too much headache to continue to support the home brew method.

How has it helped my organization?

Baselining our SQL Servers has made a huge impact.

What needs improvement?

Some more granularity in alerting.

We created several stored procedures/functions that would query multiple DMV’s and alert if a certain threshold was reached. However, since new DMV’s are added, or older ones are adjusted, it caused too much headache to continue to support the home brew method.

For how long have I used the solution?

I have been using it for less than one year.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How is customer service and technical support?

Customer Service:

The Idera team is amazing: 10 out of 10.

Technical Support:

The Idera team is amazing: 10 out of 10.

Which solutions did we use previously?

We previously used a home-brewed alerting package that was very dated.

How was the initial setup?

Initial setup was straightforward.

What about the implementation team?

An in-house team implemented it.

What was our ROI?

ROI is unknown.

What's my experience with pricing, setup cost, and licensing?

It is worth the money for one of the best solutions on the market.

Which other solutions did I evaluate?

Before choosing this product, we evaluated SentryOne, SolarWinds, and Dell.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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