What is our primary use case?
We are using it primarily as a dedupe application. Our bank has multiple customer onboarding applications (different ones for trade products, non-trade, micro finance products, consumer finance products) and we use Ixsight to dedupe the customer across applications so that we know the customer's relationship across the bank.
We also use the dedupe data to identify non-performing assets across applications, as regulations state that NPA is at customer level.
How has it helped my organization?
As I have mentioned, we use the data to cross-map NPAs across asset applications. We also use the dedupe data to pitch products which customers do not yet have.
What is most valuable?
The ability to dedupe. The match accuracy is really good and there are not many false positives.
What needs improvement?
System can do dedupe online and offline. I would like them to evolve the product's online strategy, as more and more the need is for a "prefacto" dedupe (before creating the customer).
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
No issues with scalability.
How is customer service and technical support?
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Mar 14 2018