Katalon Studio Review

Great record and playback functionality but isn't user-friendly and needs better technical support


What is our primary use case?

We have an application that's for secure point management. There are different values on it, starting from PR creation to PO, etc. We log into the application and then create a PR and then a PO, and from there we can run functional test cases.

We use it to identify important areas for regression testing. 

What is most valuable?

There is a free version of the solution.

The best thing about the solution is that there is a record and playback functionality. 

The solution allows for specific object files. 

The solution has great multi-parallel languages that work in the facilities here.

What needs improvement?

The free version of the solution is not user friendly at all.

The solution's most valuable aspect is related to the record and playback. However, they need to improve the record and playback facility. TestComplete and UFT both have a much better record and playback functionality in comparison. It's one of the main reasons why I have, for example, inline tools, like UFT 5.0. 

They need to improve their object repository.

The solution isn't as mature as TestComlete or UFT. Although they are continuously writing more functionalities, this is one area they really need to improve in.

Technical support needs to be improved upon.

For how long have I used the solution?

We've been using the solution for three to four years now.

What do I think about the stability of the solution?

The solution is okay in terms of stability, but just not as stable as TestComplete or UFT, two of its competitors.

What do I think about the scalability of the solution?

We have five people working with the solution right now. 

This solution was being extensively used on a daily basis in our organization.

However, for the last couple of months we are not using it as much as we were using it. From February, we have reduced the usage of Katalon because we are working on a replacement solution. We're very cost-conscious and the new tool provides us with more value. 

The solution does have potential to scale. It would be pretty easy to do so if a company needed to.

How are customer service and technical support?

We've contacted technical support in the past. The support is basically a site where you can record your issues. The feedback I've received from my team is that it's not great technical support and they aren't fully satisfied.

Which solution did I use previously and why did I switch?

We actually started with a solution called Selenium. However, the Selenium GUI was not as comprehensive and the solution itself was not easy to use. We moved to Katalon due to the fact that it was free of charge, and had the record and playback facilities we required.

How was the initial setup?

The initial setup wasn't complex. It was straightforward. I found it to be quite easy.

What about the implementation team?

Due to the fact the process wasn't that difficult, we handled the installation of the solution in-house with our own team.

What's my experience with pricing, setup cost, and licensing?

There is a free version of the solution. That said, companies should be aware that if they do go ahead with the freemium version, the effort required to do the work is extremely high and might negate the positive aspect of having a "free" solution.

Which other solutions did I evaluate?

We've since looked at both UFT and TestComplete. Katalon is cheaper, however, it doesn't offer everything we need and its features aren't as robust as the other two.

What other advice do I have?

We're using the solution as a customer and don't have any sort of relationship or contract with Katalon.

The company gave us a demo to try that includes approximately seven or eight sessions of training to all 15 resources. However, Katalon also has lesson fees associated with the solution. That means we have to spend money, and we need to be strategic and careful now when considering which tool we need to invest in. That's why we are basically working on different tools, including UFT and TestComplete.

We are working with the 4.0 and 5.0 versions, however versions 7.0 and 8.0 have also launched at this point.

Katalon is a good tool if we are comparing it with a developer tool. It's the cheaper option too, however, is not as mature as compared to the other competitors. The lack of maturity may be why it's cheaper.

If a company is looking to buy a user-friendly software testing tool while having to pay less money, Katalon may be the best option as compared to UFT or TestComplete.

I'd rate the solution overall six out of ten.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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