For how long have you used this product?
- 18 Months
Which features of this product are most valuable to you?
- Speed and flexibility of development, speed of deployment, licencing model
Can you give an example of how this product has improved the way your organization functions?
- Data delivery to our clients now far faster and clients have far more flexible access to data
What areas of this product have room for improvement?
- Performance on large data sets is far better on V11 but still some areas for improvement
Did you encounter any issues with deployment, stability or scalability?
- Scalability on previous versions became an issue – V11 has gone a long way towards addressing this.
Did you previously use a different solution and if so, why did you switch?
- No – first BI toolset deployed in this organisation.
Before choosing this product, did you evaluate other options? If so, which ones?
- Evaluated Qlikview, Tableau and Cognos.
How would you rate the level of customer service and technical support?
- Very good. Support responsive and very knowledgeable.
Was the initial setup straightforward or complex? In what ways?
- Relatively straightforward for the toolset. Significant data cleansing required before results acceptable.
Did you implement through a vendor team or an in-house one? If through a vendor team, how would you rate their level of expertise?
- In-house deployment
What is your ROI on this product?
- Unable to comment – not involved in ROI calculation/measurement
What advice would you give to others looking into implementing this product?
- Have access to a very good DBA/query writer for your chosen database – it will be essential to get the best from the product.