McAfee Enterprise Security Manager (McAfee ESM) Review

I like the vendor support from McAfee and the overall architecture looks simple. The version I worked on had a bug in the alarm system.


Valuable Features

This is the first SIEM product that I have used. My impressions so far are that I like the vendor support from McAfee and the overall architecture looks simple.

Improvements to My Organization

I helped a client of ours implement and deploy it.

Room for Improvement

The product documentation is good, but could be better. Also a bug-free version would be nice as the version I worked on had a bug in the alarm system.

Use of Solution

I've used it for five months.

Deployment Issues

We had bug alarm issues during deployment. The bug, I think, was part of the product.

Stability Issues

We had no issues with the stability.

Scalability Issues

We have had no issues scaling it for our needs.

Customer Service and Technical Support

Customer Service:

Customer service is very good.

Technical Support:

Technical support is very good.

Initial Setup

The initial setup was straightforward.

Implementation Team

You will have a better implementation if you get support from the vendor.

Pricing, Setup Cost and Licensing

Overall, it was expensive, as it has split components.

Other Solutions Considered

We have now started using ArcSigh as well. I don't have much experienced with it, but the overall architecture looks similar to McAfee.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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