McAfee ESM Review

Poor technical support, difficult to install, but easy to use


What is our primary use case?

We are using this solution primarily for SIEM logs.

What is most valuable?

The ease of use is the most valuable feature. Over the years I have always been using this solution and have become comfortable with it.

For how long have I used the solution?

I have been using this solution for approximately six years.

What do I think about the stability of the solution?

The stability of this solution has been good.

What do I think about the scalability of the solution?

We have never had an issue with the scalability of this solution.

How are customer service and technical support?

The technical support could improve from McAfee.

How was the initial setup?

The initial setup is difficult and could improve. 

We have four engineers that do the maintenance for this solution.

What other advice do I have?

My advice to those wanting to implement this solution is to do a lot of training. I think every solution is complex until you are trained in it. It is best to have some sort of previous training before you start using it.

I rate McAfee ESM a five out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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