Micro Focus ALM Quality Center Review

Nice looking dashboard, straightforward to set up, and very stable


What is our primary use case?

We are a consultancy. We use ALM Quality Center for handling waterfall type projects. If our clients are taking an agile approach, then we talk to them about Octane, which is the agile solution.

What is most valuable?

It has a brand new look and feel. It comes with a new dashboard that looks nice, and you can see exactly what you have been working with.

What needs improvement?

It is pricey.

For how long have I used the solution?

I have been using this solution for at least 20 years.

What do I think about the stability of the solution?

It has been very stable. There was only one minor issue that a customer just stumbled upon. It really wasn't that big of a problem. It was something that was introduced in version 15.01 patch 2 but doesn't appear in version 15.5. It is something that they added to the product or fixed with the product, but the issue is back again.

What do I think about the scalability of the solution?

It is scalable. You can have thousands of users running this product at the same time. 

We are a small consultancy, but we have customers who are running hundreds of thousands of users concurrently with the product and have no problems with it. They are running them on a worldwide basis.

How are customer service and technical support?

Tech support is pretty good overall. There was a time when it wasn't all that great, but it is pretty good right now. It has vastly improved over what it was probably five years ago.

Which solution did I use previously and why did I switch?

Ours is strictly partnership, so we haven't dealt with any other ALM type of products from other vendors.

How was the initial setup?

It is fairly straightforward to set up. I didn't have any problems with it.

What's my experience with pricing, setup cost, and licensing?

I don't know the exact numbers, but I know it is pricey. When we talked to the sales reps we work with from our company, they say, "Well, Micro Focus will never lose on price." So, they are willing to do a lot of negotiating if it is required.

What other advice do I have?

You need to take a look at what you're doing right now and how your test requirements, defects, and so forth are organized. If you can, try to bring them under one umbrella. ALM Quality Center does all of those things. In the past, I found a lot of customers using a variety of tools to do these different things. One for requirements management, one for defects management, one for testing, and so forth. It is much easier if you can bring everything under the same umbrella, that is, ALM Quality Center.

ALM Quality Center is geared towards waterfall type projects, and a lot of customers are moving away from that right now. Octane is a solution for the agile model. In ALM Quality Center, we have what's called a test lab and a test plan so that you can organize your tests. The same capability is not there in Octane. It would be nice to bring that feature over into Octane so that we can easily see what are the tests and organize the tests any way we want.

I would rate Micro Focus ALM Quality Center an eight out of ten.

Which version of this solution are you currently using?

15.5
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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