Micro Focus ALM Quality Center Review

Not easy to set up or use, UFT tests run poorly, and it does not scale well


What is our primary use case?

We use this solution primarily for doing test cases and running UFT cases.

What is most valuable?

The integration with UFT is nice.

What needs improvement?

We are having a lot of problems with this solution. One example is that users are able to run test cases, but the permissions are managed by another group.

I don't have the ability to create test sets.

A lot of the testing steps are ad-hoc in nature where they have a lot of prerequisites, but they don't specify what the prerequisites are.

The organization that I am at is not very good in the sense that even finding test cases that need to be run is very difficult.

The UFT tests don't work very well and it seems to depend on things as simple as the screen resolution on a machine that I've moved to. Specifically, if I move to a screen with a different resolution then it throws things off.

For how long have I used the solution?

I first started using Micro Focus ALM Quality Center in 2011.

We are using version 12. It has a new name, it's called HPE application Lifecycle Management.

What do I think about the stability of the solution?

The stability of the hardware is okay. It's just the tool itself is not easy to use at all.

What do I think about the scalability of the solution?

The scalability is not great at all, especially with the licensing model.

How are customer service and technical support?

I have never had to use them because we have an in-house group that manages many of our issues. I don't know what their interactions have been with Micro Focus, but I have personally had never reached out to them.

How was the initial setup?

My experience with it, in general, is that the initial setup is not easy and that upgrades are dreaded. Companies tend to not go through the upgrade process because it causes many different types of issues, especially on the database side. This seems to be a longstanding bug with the management of permissions that goes all the way back to quality center days that have never been addressed. 

I would say that the initial setup is not easy at all.

What's my experience with pricing, setup cost, and licensing?

The licensing model is an area that can be improved.

The cost of licensing depends on the number of VMs that you are running test cases on and it is not cheap. To the best of my recollection, it is several thousand dollars per license.

Which other solutions did I evaluate?

We are having a lot of problems with this product and we're now looking at other options.

What other advice do I have?

This is a product that I do not recommend but if someone were in a situation where they were intent on using it, my advice is definitely to plan it out ahead of time. Don't try to wing it and learn it on the fly. Have someone who knows the tool and can set up the proper authorization because otherwise, it will be like ours, which is a mess.

I would rate this solution a three out of ten.

Which version of this solution are you currently using?

12
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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