Micro Focus ALM Quality Center Review

It helps us to keep track of everything happening. It's complex to setup because it's not fully web based.

What is most valuable?

Being able to manage tests as this is something very difficult to find in other products. There are a few open source ones that handle test management, but right now HPE ALM is still the best solution to handle tests.

How has it helped my organization?

It helps us to keep track of everything happening. When you test the software you've got results. Results can be OK or not OK. If you just get the results in Excel or things like that, you cannot work as a team because just one person at a time will be able to access it. With ALM, we can have several people working on the same product at the same time. Then we use it a lot for trustability, so we can add trustability to the facts, to requirements. It's very useful for that to verify everything that happens.

What needs improvement?

As soon as it's available on-premises we want to move to ALM Octane as it's mainly web based, has the capability to work with major tests, and integrates with Jenkins for continuous integration. This is lacking in the standard ALM which was great a few years ago but it did not evolve enough, and that's why we are waiting for Octane.

What do I think about the stability of the solution?

We've used it more than 15 years, so it's very stable. There is a new version coming, ALM Octane. Octane is new so we don't use it yet.

What do I think about the scalability of the solution?

We have plenty of projects with the current ALM, so it scales well. I'm not afraid of an issue with Octane and believe it will be the same.

How are customer service and technical support?

I'm disappointed with the support as they're not reactive enough. They don't know the product very well, and to have things changed we need to access R&D directly and then things move. Otherwise, it's kind of difficult.

Which solution did I use previously and why did I switch?

Beforehand we were using just paper and Excel, and things like that. As soon as ALM was tested at the time we began to use it and sensed it's presence in the company and now every tester is using it.

How was the initial setup?

For ALM it was complex because it's not fully web based so you need to install a client on your desktop and with all the Windows security stuff you need to be an admin on your desktop so it's a very complex set up. On the service side it's kind of complex but we have tech experienced people to do that and to set up the database and everything, so it's OK. With Octane it should be really much simpler because for the user because it's just a web application so you've got nothing to do.

What's my experience with pricing, setup cost, and licensing?

I'd rate the pricing as 3/10 as it's very expensive.

Which other solutions did I evaluate?

The first criteria we look at is functionality. We have plenty of different projects so we need a full spectrum of functionality. The problem we have today is the price. It's a very good solution but it's expense so we are challenged by our finals and everything but the price.

What other advice do I have?

If you have the money then you can go with ALM, as it's a very good product. You won't have any surprises with it so that's good. Otherwise, there are some open source solutions that are a little bit less functional, but you can play with them and get them to work, products like Squash TM or things like that.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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