What is most valuable?
Defect management, because it has allowed me to manage the defects throughout its lifecycle (from being opened to its resolution – closed); who is assigned to it and working on it, what are the issues, and why it is being held up. It gave valuable metrics.
How has it helped my organization?
It forced different parties to collaborate better. It gave a lot of information to team members, also additional information to stakeholders in the defect summary, and items to highlight, when needed.
What needs improvement?
At the time, the dashboard never really worked.
For how long have I used the solution?
What do I think about the stability of the solution?
Yes, there was a problem in stability when the number of test cases grew at a very fast pace. Adding more memory, backup, and restore remedied the instability.
What do I think about the scalability of the solution?
How are customer service and technical support?
On a scale of one to 10: five.
Which solution did I use previously and why did I switch?
Yes, it was forced on the company. Change was to facilitate management of defects between multiple parties.
How was the initial setup?
It was straightforward because the test manager was consulted on how to go about setting it up.
What's my experience with pricing, setup cost, and licensing?
It is very pricey. To be fair, it is geared for enterprise use. Unless the company and the decision maker (who would say “yes” to paying for it) is convinced on benefits of the product, it is not a go. Medium businesses would not buy into it.
What other advice do I have?
Do the cost benefit analysis, and understand how the product/tool is a solution rather than a nice-to-have because it is flashy. It should fit the organization’s size and needs.