It has a good requirement management process, Test plan and Test Resource Management compare to other tools. It also has SLA Management which helps to decide the status of tests.
Improvements to My Organization
HP ALM integrates requirement management process, defect management process and it helps in smooth execution of Load testing process.
Room for Improvement
HP ALM UI needs some improvement. Sometimes changes are not saved correctly.
Use of Solution
I have been using this product for close to 2 years.
Customer Service and Technical Support
Customer Service: Fair. It takes at least 2 days for support people to respond to ticket.Technical Support: Fair. It takes at least 2 days for support people to respond to ticket.
No. We have other HP Products like LoadRunner, Quality Center etc. So we wanted to have ALM which integrates seamlessly with these products.
Setup was straightforward.
Set up was implemented through a vendor team and the vendor team was very knowledgeable and helpful.
Having HP ALM has helped in streamlining the Performance testing projects and now management has a better view of the projects and their status. It also helped us in streamlining the work across various groups.
Pricing, Setup Cost and Licensing
The infrastructure set up cost which included the server’s hardware, Agent Servers.
It's a good product and definitely can be considered in cases of large enterprise projects.
Disclosure: My company has a business relationship with this vendor other than being a customer: Specialist Partner for HP Software and Authorized Services Management Partner - Software (ASMP-S).
Aug 25 2014