Micro Focus ALM Quality Center Review

We have a lot of people working on it at the same time, so it's scalable.

Valuable Features

ALM allows everyone to work at the same time, doing defects and reporting the same way.

Room for Improvement

ALM is quite heavy to use because of the process. Everybody needs to do the same process at the same time, and that’s quite heavy. We get a lot of complaints from customers that they're forced to use a process that is so heavy.

Stability Issues

It's not always very stable, but that depends on how you implement it in your organization. We put it on a separate server host in Singapore managed by our guys in Bangalore, so they make sure that they’re always available first.

Scalability Issues

We have a lot of people using it and it works fine.

Customer Service and Technical Support

Technical support is quite good, but sometimes it depends on who you’re dealing with. Sometimes you have bad luck and get a guy who doesn't know much about it, is new, or is in training, but most of the time it’s fine.

Initial Setup

ALM is a bit complex since it's scalable and everybody needs to use it. With everyone needing it, you have to open the firewalls to everyone, which makes it complex.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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