What is most valuable?
It's a centralized test management solution. The fact that you have a place where you can go and find all the stuff that you need to find, and keep track of all of the results long term. That is extremely valuable.
In terms of functionality, it really provides all of the stuff that you need for managing test cases and test execution and keeping track of all of these different items. Now, in terms of keeping up with the trends, there's obviously a lot of challenges.
What needs improvement?
The new offering, Octane, has all of the essential features that we need in order to move forward to the next mode of operation. I tried to use it and, unfortunately, we had all sorts of trouble down to some limitations as to what kind of URL you can use. That was a pretty sad issue that we ran into. Had that not been the case, I would right now be planning to move on to Octane.
The key pieces of functionality are in place. The reason why I wouldn't rate it higher than seven out of 10 is because you're still using really obsolete technology like ActiveX. You have to physically install the product on your desktop. That's a big no-no. Other than that, it is not far away from being much better than what it is.
For how long have I used the solution?
What do I think about the stability of the solution?
It is very stable. It has some issues here and there but not significant.
What do I think about the scalability of the solution?
We have struggled to grow with the tool, because the original model was to have just a handful of ALM projects, whereas, we have more than 150 projects. Whenever you pass some threshold, it becomes a challenge.
Even upgrading, it's a massive effort. I'd say at least a six month effort for us just to upgrade it.
How is customer service and technical support?
The tech support is not so great so far. At least as far as the HPE tech support is concerned. Before, when it was Mercury, it was the best tech support of all time. Right now it's okay. It's doable. It could be better though.
What other advice do I have?
When looking at a company to work with, it's as simple as knowing that the products are mature. We know that if there are going to be issues, we're going to be able to find solutions or some work around for them. It's as simple as that. There's a lot of competition out there. Especially in the open source space, but for you to get support on open source, that's probably a whole different ball game.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sep 24 2017