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Micro Focus Quality Center Review
I personally found the defect tracking feature very useful in my ongoing project

5

Valuable Features

I personally found the defect tracking feature very useful in my ongoing project. Our complete Agile process of Software development and QA is dependent HPE Quality Center.

Improvements to My Organization

It has streamlined communication with business users and technical users whereby business requirements are now tracked on HPE Quality Center.

Thus, providing clarity with simplicity.

Room for Improvement

I've faced a couple of bugs in the product whereby we were not able to open attachments on a particular ticket.

The session timeout time also needs to be longer in my opinion.

Use of Solution

I've been using this solution for close to two years on a daily basis, and it's a wonderful product.

Deployment Issues

Not in particular, only certain defects that I've mentioned for the question above regarding areas for improvement.

Stability Issues

Certain minor issues such as error in opening attachments linked to a ticket and session timeout issues apart, otherwise the product is stable.

Scalability Issues

The product is scalable and consistently delivers the required purpose.

Customer Service and Technical Support

Customer Service:

HPE has dedicated support with this licensed product and they were available for any queries.

Technical Support:

Technical issues were resolved based on SR with HP team and the response was good.

Previous Solutions

We have used HPE QC from the onset as the scale of our operation and the throughput of requirements were greater so using other solutions, such as Kanban, were not feasible in our project.

Initial Setup

Initial setup was straightforward with installation and HPE provides tutorials for advanced modification.

Implementation Team

It was implemented by our client team and we helped them with the offshore installation.

ROI

The value created was high in our project as were dealing with an application with high public exposure, so the smooth working of tracking requirements and defects definitely gave a good ROI.

Pricing, Setup Cost and Licensing

For pricing, I recommend to buy a bundled package. Check the HPE site for more details.

Other Solutions Considered

Other teams had used Kanban and its visual style of quality control, but it was not a good fit in our project.

Other Advice

I highly recommend HPE Quality Center for its simplicity and ease of use whereby Business and Technical teams can see each other's progress and help make better decisions.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 visitor found this review helpful
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5 Comments

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HenryReal UserTOP REVIEWERTOP 5

HPE still a top dog in tracking

Like (1)17 July 17
095250d4 218d 476c aabf f894da6e2410 avatar

Abin, nice and concise article. Regarding your statement about session timeout not being long enough - the QC Admin can change the settings in the Site Administrator to however long you would like it to be.

Like (1)17 July 17
0e36b9e
Abin K. Raj ConsultantTOP 5POPULAR

@Henry yes it still is the go to solution for tracking.

Like (0)17 July 17
0e36b9e
Abin K. Raj ConsultantTOP 5POPULAR

@Don Thank you for taking the time to go through the review, i found this option in the tool, that was useful, still time to time i came across attachment related issues.

Like (0)17 July 17
095250d4 218d 476c aabf f894da6e2410 avatar

Yes there are situations sometimes like you described. HP is pretty good at releasing patches to fix a situation you described. Have you checked the Support Site to see if there is a patch released for this situation?

Like (0)17 July 17
Anonymous avatar x30
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