What is most valuable?
The ability to analyze my virtual infrastructure data against a rule base of 730+ rules has been the most valuable. Also, having the ability to use statistics to show trends within the virtualization environment, and the application optimizer that analyzes things like your SQL VM to recommend performance enhancements.
How has it helped my organization?
Using this system, we have been able to use the deep analysis and apply fixes to hosts, and VMs etc., that has prevented downtime. It also helps to keep our environment running at its best by analyzing data every three hours to show new problems or issues.
What needs improvement?
Having the ability to automate some things would be nice but is not a requirement with the product today.
For how long have I used the solution?
I've been using it for four months.
What was my experience with deployment of the solution?
Deployment is an easy service installation and configuration setup on a server that can connect to your virtual infrastructure. Configuration of the software is simple and straightforward.
What do I think about the stability of the solution?
From day one, there have been no stability issues. Even moving the service over to another server can be done very easily.
What do I think about the scalability of the solution?
There are no scalability issues as the software picks up any new hosts, VMs, networking, etc., when it runs the scheduled analysis.
How is customer service and technical support?
Customer service is 10/10. The sales rep I dealt with was great and always stays in communication. Technical Support
Technical Support is 10/10. They have a chat window, where you can start a chat after you log in to your server if you are having a problem. They even have a way to create a ticket from the login screen in the configured options, in which you can attach logs directly.
Which solutions did we use previously?
We did not have a solution in place and needed one to free up the VMware Administrator's time for other work which has helped.
How was the initial setup?
It was very straightforward as you sign up, install a service on a server/workstation that can talk to Virtual Center, configure the Virtual Center settings and start the first analysis & upload.
What about the implementation team?
It was implemented by the VMware Administrator since it was so straightforward.
What was our ROI?
ROI has been significant as it has freed up about 25% of the VMware Administrator's time.
What's my experience with pricing, setup cost, and licensing?
There were no setup costs as the service was installed on an existing server and day-to-day costs are minimal.
Which other solutions did I evaluate?
We also evaluated VMTurbo and vCOPs.
What other advice do I have?
This solution is very intuitive and easy to use. Try it as you won't regret it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Dec 16 2016