Oracle Enterprise Manager Cloud Control Review

Proactively monitors every server before a problem happens with patch management

What is our primary use case?

Managing deliveries is our primary use case: Oracle servers, Oracle networking, delivery receipts, applications, Tomcat/Apache, host machines, and checking the host data center.

How has it helped my organization?

Oracle Enterprise Manager Cloud Control has improved our organization in many ways:

  • Before implementing this solution, the patching was done manually. Now, we do the same task with patching management. 
  • Before, we used to monitor every server every day. Now, we don't have to monitor it, because we have an in-place solution. 

We get alerts from Oracle Enterprise Manager Cloud Control. We can proactively monitor every server before a problem happens on it.

What is most valuable?

The accuracy is the most valuable feature for us. Oracle Enterprise Manager Cloud Control gives us diverse monitoring tools, monitoring capability that can be extremely powerful, security patching, database consolidation, etc. all in one packaged distribution.

What needs improvement?

The product does have room for improvement in patch management. It is complex, but since the documentation is very much elaborated, we followed the documentation. 

We were able to implement it by ourselves. We didn't have to ask the third-party implementers to come and implement it for us.

The deployment took around two days. The whole deployment, all the production servers (we have around three hundred servers), took around three months.

I would like to see more security features in Oracle Enterprise Manager Cloud Control like application data integrity.

For how long have I used the solution?

We're using the plan for two years now.

What do I think about the stability of the solution?

The solution is pretty good. This is very powerful. Oracle Cloud Control has the capability of not only managing Oracle products, but also Microsoft, IBM products, SharePoint, etc. Lots of solutions and applications come in this domain. 

Oracle is managing all the different procedures of applications, deliveries, storage, network, and load-balancing. It is a complete data-center solution.

What do I think about the scalability of the solution?

Right now we have a cluster node with two servers clustered. It has a database. This database is on a two-node server. We can scale it up to as many as we want. 

Civil administrators, supervising administrators, network administrators, auditing administrators, managers, supervisors, security consultants, etc. are all using it.

We have in the Cloud Control every person assigned to a role. We have assigned a particular role to them: indoors administration, SharePoint administration, Exchange, etc.

Some are for the main controller. Some are Oracle admins, BI publishers, BI reporting tools, managers, etc. Every person has his/her role.

How are customer service and technical support?

I would evaluate the solution's technical support with a 7 out of 10. They are lacking. Sometimes I feel the engineers on Oracle support don't know as much as we know. 

Maybe because we are using their product heavily or they're engineers who are working in Oracle support, but they don't have much breadth of knowledge in the product. What I've witnessed sometimes has surprised me. They don't know the product as much as we do. When the support goes through and the support call goes to the US, they are professional. When it comes through India, it's just terrible.

Which solution did I use previously and why did I switch?

We switched due to the ease of control in managing productivity and administration. We were not using that solution as heavily as we are using Oracle Control now. It was the mobile Microsoft SCOM security package.

How was the initial setup?

The initial setup is complex but since the documentation is very much elaborated, we followed the documentation. We were able to implement it by ourselves. We didn't have to ask the third-party implementers to come and implement it for us. 

The deployment took around two days for all the production servers. We have around three hundred servers, so it took around three months.

What about the implementation team?

I did the setup myself. We didn't have any integrator. We followed all of the documentation and I was the one who implemented all the solutions. 

What was our ROI?

We have saved a lot of money on costs like wages, overtime, and manpower. The required hours were too high to maintain the servers previously. 

We had lots of people maintaining the servers. Now, there are not many people needed. The company is saving a lot of money.

Which other solutions did I evaluate?

We had some indicators. We studied our environment. We have most of our production systems and applications on Oracle. Consequently, the Oracle Enterprise Manager Cloud Control distro was well suited for us. 

We use Oracle's product line. We know that it also supports the other products that we're using like Microsoft Exchange, SharePoint, web-controllers, Apache servers, etc. 

We found Oracle Enterprise Manager Cloud Control much more suitable for us than other products for storage, switches, net logs, F-5, etc.

What other advice do I have?

If people know their environment, they will know what product suits their business department and needs. If they are happier using Oracle applications or customer applications based in Java and Oracle products. Cloud Control is much better for us.

I would rate it an eight out of ten because I found it very helpful, proactive, and easy to manage I didn't give it 10, because of the support. I don't find the support very professional. 

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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