Palo Alto gives proper training for the product, not cutting corners over that. They don't assume you have previous knowledge and experience and start working directly, which happens in most companies. So, they provide product training very thoroughly. This helps the support system to have the necessary knowledge, not just before starting to work or troubleshoot. In the 11 months, we were initially trained on various OS versions and given tools like vSphere because we didn't have access to the Palo Alto environment. Later, when we got access, we were given a tool to design our own networks, study them, and, if needed, raise concerns about issues. The engineers or senior engineers would then study and guide us. They trained us for new upgraded versions of the OS regularly. Even as a third party, we had complete access to the Palo Alto Networks domain, tools, database, knowledge base, and everything. This gave us the opportunity to build our skills and understand what Palo Alto requires us to do. We could troubleshoot it properly with customers.
