Quality Center Review

It's improved our test workflow for defect management, although linking between modules has room for improvement.

Valuable Features

Workflow management is a feature we find valuable.

Improvements to My Organization

It provides us with common development and test workflow for defect management.

Room for Improvement

Linking between modules, with actual field values like those between defects and releases.

Use of Solution

I've used it for over 10 years.

Deployment Issues

The desktop deployment causes issues when the enterprise has locked down PC. The application itself is hosted by HP (SaaS).

Stability Issues

Very good, 99.9%

Scalability Issues

It scales to our needs.

Customer Service and Technical Support

Customer Service:

7/10 - it could be better, but usually it's good.

Technical Support:

8/10 - the TAM and team are very good.

Previous Solutions

No previous solution was used.

Initial Setup

Straightforward, the only issue is doing patch updates as they touch the desktop client which makes it painful to update.

Implementation Team

HP hosts the application with no issues, and a vendor does the desktop update. This desktop vendor is expensive and inflexible.

Other Solutions Considered

The tool has been in use for more than 10 years, the evaluation was back then and not known now.

Other Advice

Make sure your desktop team have the skills and expertise to handle Quality Center’s client components.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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