Micro Focus ALM Quality Center Review

It's improved our test workflow for defect management, although linking between modules has room for improvement.

What is most valuable?

Workflow management is a feature we find valuable.

How has it helped my organization?

It provides us with common development and test workflow for defect management.

What needs improvement?

Linking between modules, with actual field values like those between defects and releases.

For how long have I used the solution?

I've used it for over 10 years.

What was my experience with deployment of the solution?

The desktop deployment causes issues when the enterprise has locked down PC. The application itself is hosted by HP (SaaS).

What do I think about the stability of the solution?

Very good, 99.9%

What do I think about the scalability of the solution?

It scales to our needs.

How are customer service and technical support?

Customer Service:

7/10 - it could be better, but usually it's good.

Technical Support:

8/10 - the TAM and team are very good.

Which solution did I use previously and why did I switch?

No previous solution was used.

How was the initial setup?

Straightforward, the only issue is doing patch updates as they touch the desktop client which makes it painful to update.

What about the implementation team?

HP hosts the application with no issues, and a vendor does the desktop update. This desktop vendor is expensive and inflexible.

Which other solutions did I evaluate?

The tool has been in use for more than 10 years, the evaluation was back then and not known now.

What other advice do I have?

Make sure your desktop team have the skills and expertise to handle Quality Center’s client components.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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