RSA NetWitness Logs and Packets (RSA SIEM) Review

A user-friendly solution that integrates well with our system


What is our primary use case?

 Our customers are enterprise-level businesses.

What is most valuable?

The most valuable features are the integration and ease of use. It is a pretty simple platform that can integrate very well with our system.

What needs improvement?

The documentation is not as structured as I would like, personally, and I think that it can be improved and made much more user-friendly. I may see it differently than other people.

I would like to see a little question mark beside each button that you can click and find out what that button is for. It would make it much easier for people who are new to the solution. Like a pop-up appearing when hovering over the question mark, attached to each main action and split into branches. 

For how long have I used the solution?

We began using RSA NetWitness Logs and Packets not long ago.

What do I think about the stability of the solution?

This is a very stable product.

How are customer service and technical support?

I have not been in contact with technical support.

I would say that RSA University is fair and square. It is a bit tricky because they have changed the learning platform and I had trouble enrolling in courses. I needed to contact Dell EMC support, which is the same support for RSA, and they assigned the courses to me in one or two hours. In the end, I was very satisfied. It is a bit expensive but the companies are paying for it.

How was the initial setup?

The initial setup is straightforward. I am also coding so it is easy for me to adapt.

What other advice do I have?

I have also worked with RSA SecurID and I can say that from the moment I touched it, it has been very easy for me to use.

The company is very active on the market and it is improving continuously. EMC/RSA are trying to approach a build such that it can meet every user's needs, but you can't satisfy everyone.

I recommend RSA NetWitness alongside other products, although I would suggest this first because of the user-friendly interface and easy-to-manipulate options. The only issue I have is with the documentation.

Overall, this is a good solution with suitable features and it very well fits our needs.

I would rate this solution a nine out of ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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