ServiceMax Review

My clients became more productive as they view the data in real time, yet because you can only dispatch a work order for a maximum of 14 days, it doesn't quite work for enterprise organizations.


Valuable Features:

It is more valuable to the client than to me. Their field engineers use ServiceMax on an iPad app to capture information on the product that they are working on. They can also use the mobile for laptop app on their laptops and capture information while offline.

Improvements to My Organization:

The client's organization became more productive as they view the data in real time.

Room for Improvement:

On ServiceMax Dispatching Management, they have a limitation where you can only dispatch a work order for a maximum of 14 days. A lot of companies in the service industry have projects that last for more than 14 days, so this doesn't quite work for enterprise organizations.

Use of Solution:

I've used it for three years.

Deployment Issues:

No issues encountered.

Stability Issues:

No issues encountered.

Scalability Issues:

No issues encountered.

Customer Service:

Their customer service is very good.

Previous Solutions:

It is straightforward, but because different businesses have different processes, it will need a lot of configuration to fit business needs.

Cost and Licensing Advice:

I am an implementation specialist and work with different consulting firms. Be sure to ask specific questions with their account executives with regards to the different licenses, e.g. what does it mean having a ServiceMax license? Does it go with their Salesforce license, etc.

Disclosure: My company has a business relationship with this vendor other than being a customer: We're a ServiceMax partner.
Add a Comment
Guest
Sign Up with Email