Tracking call locations - where are we calling most and least. Helps Sales target areas we need more presence in.
ShoreTel Mobility Review
ShoreTel is an excellent resource for call tracking
What is most valuable?
How has it helped my organization?
Sales targets locations not being called - getting us in areas we're not in yet or not enough.
For how long have I used the solution?
Several years
What was my experience with deployment of the solution?
ShoreTel works great - no issues at all
What do I think about the stability of the solution?
None
What do I think about the scalability of the solution?
None
How are customer service and technical support?
They are quick to respond - Customer Service is always available when needed.
Which solution did I use previously and why did I switch?
N/A
What about the implementation team?
Vendor team - they did a great job explaining all the ins and outs of the system.
What was our ROI?
I'd say the return on investment has been pretty solid. The traceability is a business grower for us.
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Oct 20 2014
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Author
it_user157449
Staffing Manager with 51-200 employees
Vendor