Tracking call locations - where are we calling most and least. Helps Sales target areas we need more presence in.
Tracking call locations - where are we calling most and least. Helps Sales target areas we need more presence in.
Sales targets locations not being called - getting us in areas we're not in yet or not enough.
Several years
ShoreTel works great - no issues at all
None
None
They are quick to respond - Customer Service is always available when needed.
N/A
Vendor team - they did a great job explaining all the ins and outs of the system.
I'd say the return on investment has been pretty solid. The traceability is a business grower for us.