ShoreTel Mobility Review

ShoreTel is an excellent resource for call tracking

What is most valuable?

Tracking call locations - where are we calling most and least. Helps Sales target areas we need more presence in.

How has it helped my organization?

Sales targets locations not being called - getting us in areas we're not in yet or not enough.

For how long have I used the solution?

Several years

What was my experience with deployment of the solution?

ShoreTel works great - no issues at all

What do I think about the stability of the solution?


What do I think about the scalability of the solution?


How are customer service and technical support?

They are quick to respond - Customer Service is always available when needed.

Which solution did I use previously and why did I switch?


What about the implementation team?

Vendor team - they did a great job explaining all the ins and outs of the system.

What was our ROI?

I'd say the return on investment has been pretty solid. The traceability is a business grower for us.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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