What is most valuable?
The module we have used the most is SecureTrack. Our technicians use that for firewall audits and analysis. We use other drivers due to PCI regulations, so we have to have proper reporting compliance, change management, and network changes. Also in our road map is to implement secure change.
What needs improvement?
Based on the work our technician has done on it, I think it serves the purpose we brought it in for. The only issue we have had is that we have been working a long time, from the build and configuration, and we still have one issue that our Palo Alto devices are still not reporting correctly to Tufin and that needs to be resolved. I believe it’s a software compatibility issue, so it might require an update on our side. That’s still an outstanding issue. We have a known issue integrating Palo Alto, but if they have a roadmap with other customers we would love to know.
For how long have I used the solution?
We've used it for almost a year.
What do I think about the stability of the solution?
Performance is good and any queries we run are smooth and straightforward. But we haven’t loaded too much on yet. There’s a lot of build still to come. For the basic purpose of what we are using it for, it’s pretty good.
How are customer service and technical support?
They are knowledgeable and available. I've had no issues with professional services.
Which solution did I use previously and why did I switch?
Exactly because we had no firewall analyzer or a compliance and reporting tool, we brought it in. We have business requirements like PCI, and we are yet to use it for reporting or secure change.
How was the initial setup?
We just put it in to the rack, consoled in, and did the basic set up.
What about the implementation team?
We did it ourselves. Just looked at the PDF.
What's my experience with pricing, setup cost, and licensing?
When I did the self-service for licensing, I encountered some issues. Perhaps it’s because I didn’t know how many we had purchased before I had arrived, as it was sold through a WebEx.
What other advice do I have?
Pretty good, very supportive, understanding and recognizing we need to move in a phased manner. They are definitely in it for the long term. Support and professional services, we will require going in to the future.
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