Barracuda Email Security Gateway Room for Improvement

Ajai Jayakumar
Solution Architect at a tech services company with 501-1,000 employees
One aspect of the product that can be improved is the availability of support. We don't have the availability of support 24/7, and it takes some time to get answers. These technical support people are in some other country, and our time zone is not supported. We have to often give them remote access to resolve issues, so potentially it is a security risk also. Sometimes clients who we resell to will not accept that risk because you are opening a secured doorway to the internet. That can be a bit of headache in those cases, which we end up having to work-around. Actually the rest of the product is very good and it is otherwise meeting our requirements. I would only hope they would provide better support in our country. View full review »
Fredric Robinson
Founder CEO at Waterdog Computer Works
An improvement I would encourage is that sometimes the spam filtering is a little too aggressive. You can not get granular enough to back off what is considered spam and what is not. So it is fine that they have predefined settings for spam, but not so good that it can not be modified. If we could go in and modify the settings or affect the way it is treating spam, I think that would allow for more versatility and better results. View full review »
RainerAlbrecht
General Manager at Gemakom
We had a case where right before a link was redirected and there was no chance to ignore it. A few days ago there was a feature request to clean and redirect a link because it was a false positive. Let us say false positive in the link protection and there's no easy way to correct it. View full review »
Learn what your peers think about Barracuda Email Security Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
437,323 professionals have used our research since 2012.
Barracuda677
Network Specialist at a K-12 educational company or school with 1,001-5,000 employees
The pricing of this solution could be improved. The reports are standard, and it would be nice to be able to customize them. It would be nice if the appliance itself was scalable, rather than having to replace it. View full review »
SYED AMIN
Senior Systems Administrator - Microsoft & LINUX at TCS Private Limited
Two improvements that are needed include an enhancement in the proxy feature, as well as the ability to more fully automate patches and updates. View full review »
reviewer1227972
Deputy Manager IT Operations (Senior System Administrator) at a transportation company with 1,001-5,000 employees
The technical support service is outsourced and the accents are difficult to understand, even for people like us from the same region. The reporting can be improved. The user interface needs to be more responsive. The performance of the actual device is pretty good but the interface lags sometimes. View full review »
Tanzir Ahmed
Network Manager with 1-10 employees
We had an incident where we didn't want to receive any emails or spam from a certain site and email address. We selected the mail ID, and we send it to Barracuda for analysis to see if it's spam or something like that. As of now, we haven't gotten any update or notification as to what happened with it. I would like to see there be better implementation. View full review »
Manjil Bhetwal
Presales Engineer at Dristi Tech Pvt.ltd
Learn what your peers think about Barracuda Email Security Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
437,323 professionals have used our research since 2012.