Barracuda Email Security Gateway Room for Improvement

Ajai Jayakumar
Solution Architect at a tech services company with 501-1,000 employees

One aspect of the product that can be improved is the availability of support. We don't have the availability of support 24/7, and it takes some time to get answers. These technical support people are in some other country, and our time zone is not supported. 

We have to often give them remote access to resolve issues, so potentially it is a security risk also. Sometimes clients who we resell to will not accept that risk because you are opening a secured doorway to the internet. That can be a bit of headache in those cases, which we end up having to work-around.

Actually the rest of the product is very good and it is otherwise meeting our requirements. I would only hope they would provide better support in our country.

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Fredric Robinson
Founder CEO at Waterdog Computer Works

An improvement I would encourage is that sometimes the spam filtering is a little too aggressive. You can not get granular enough to back off what is considered spam and what is not. So it is fine that they have predefined settings for spam, but not so good that it can not be modified. If we could go in and modify the settings or affect the way it is treating spam, I think that would allow for more versatility and better results.  

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General Manager at Gemakom

We had a case where right before a link was redirected and there was no chance to ignore it. A few days ago there was a feature request to clean and redirect a link because it was a false positive. Let us say false positive in the link protection and there's no easy way to correct it.

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Learn what your peers think about Barracuda Email Security Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
509,641 professionals have used our research since 2012.
Network Specialist at a educational organization with 1,001-5,000 employees

The pricing of this solution could be improved.

The reports are standard, and it would be nice to be able to customize them.

It would be nice if the appliance itself was scalable, rather than having to replace it.

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CIO at a government with 51-200 employees

In the past, I would have said that the reporting could be improved, but they've gotten better at that in recent versions. Although I don't use reporting routinely, it's something I do when I need to check something or pull some kind of statistical report. Also, I had some difficulty in the past with the system getting swamped and overwhelmed trying to process all incoming traffic. The appliance didn't have the resources to keep up. Obviously the network is getting more and more spam and virus traffic which adds to the problem. Since I had a service contract with Barracuda, they were able to resolve the issue by shipping me newer replacement hardware with significantly more computing resources. This was all at no cost.

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Riaz Masum
Technical Manager at Sarkar Group

The solution requires better API integration. It's really lacking right now. If there was API access that allowed us to integrate some of our own technology or features in there that would be ideal.

The deep scanning feature needs to be improved. It's not as effective as we need it to be. We need to understand a bit more about how it's scanning and blocking and how, if it's possible, to tweak the settings.

The solution has quite a few outdated videos. When you watch them and try to follow them for doing certain tasks, you quickly realize they are out of date. They need to update their video documentation for their user base.

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Presales Network & Security Engineer at a tech services company with 51-200 employees

Its integration with other solutions can be improved. There should be integration for telemetry information, system information, and other types of information with other solutions. Barracuda currently doesn't have that. Barracuda has its own platform. Its integration with firewalls is quite good, and it communicates really well with firewalls, but I have not seen any other integration. Based on what I know, it does have an API at the backend, but I have not used it. 

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Director at Dynamic Computer Services

I would like to have better integration with third-party archival vendors to facilitate moving data in and out. This is definitely an area that should be worked on.

Having better user admin controls from an application perspective would also be helpful.

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Deputy Manager IT Operations (Senior System Administrator) at a transportation company with 1,001-5,000 employees

The technical support service is outsourced and the accents are difficult to understand, even for people like us from the same region.

The reporting can be improved.

The user interface needs to be more responsive. The performance of the actual device is pretty good but the interface lags sometimes.

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Head Information Technology Infrastructure at a manufacturing company with 5,001-10,000 employees

The scalability needs improvement, it's the only feature that is required.

I would like to see all of the latest security details available on the device, and it should only be cloud-based, not on-premises.

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Manjil Bhetwal
Presales Engineer at a tech services company with 11-50 employees
Insolvency Practitioner and Director at a financial services firm with 11-50 employees

This product can always be made more secure.

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Shashi Sharma
Senior IT Manager at a tech services company with 501-1,000 employees

There are limited administration controls that should be improved. Additionally, the reports available currently are not enough.

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IT Administrator at a energy/utilities company with 201-500 employees

The solution should include an improvised anti-phishing feature, since it blocks certain genuine emails. 

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Learn what your peers think about Barracuda Email Security Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
509,641 professionals have used our research since 2012.