Barracuda Email Security Gateway Room for Improvement

Ajai Jayakumar
Solution Architect at a tech services company with 501-1,000 employees
One aspect of the product that can be improved is the availability of support. We don't have the availability of support 24/7, and it takes some time to get answers. These technical support people are in some other country, and our time zone is not supported. We have to often give them remote access to resolve issues, so potentially it is a security risk also. Sometimes clients who we resell to will not accept that risk because you are opening a secured doorway to the internet. That can be a bit of headache in those cases, which we end up having to work-around. Actually the rest of the product is very good and it is otherwise meeting our requirements. I would only hope they would provide better support in our country. View full review »
Barracuda677
Network Specialist at a K-12 educational company or school with 1,001-5,000 employees
The pricing of this solution could be improved. The reports are standard, and it would be nice to be able to customize them. It would be nice if the appliance itself was scalable, rather than having to replace it. View full review »
SYED AMIN
Senior Systems Administrator - Microsoft & LINUX at a logistics company with 501-1,000 employees
Two improvements that are needed include an enhancement in the proxy feature, as well as the ability to more fully automate patches and updates. View full review »
Find out what your peers are saying about Barracuda Networks, Fortinet, Proofpoint and others in Messaging Security. Updated: August 2019.
366,090 professionals have used our research since 2012.
Tanzir Ahmed
Network Manager with 1-10 employees
We had an incident where we didn't want to receive any emails or spam from a certain site and email address. We selected the mail ID, and we send it to Barracuda for analysis to see if it's spam or something like that. As of now, we haven't gotten any update or notification as to what happened with it. I would like to see there be better implementation. View full review »
Find out what your peers are saying about Barracuda Networks, Fortinet, Proofpoint and others in Messaging Security. Updated: August 2019.
366,090 professionals have used our research since 2012.
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