BMC TrueSight Operations Management Stability
The stability of the product is quite poor. I rate the stability a six or seven out of ten. If I have an on-premise deployment and use a third-party product, the product should be able to tell me why my application crashed. However, BMC hardly ever comes up with an RCA for any crashes that occur.
SF
ITManager610z9
IT Manager at a manufacturing company with 1,001-5,000 employees
On Windows we went to application HA and, quite honestly, it was terrible. They'll tell you it's terrible - or they should. We are very religious about patching, so when you go to multi-node HA stuff and you've got the Windows guys patching your stuff every Saturday night, you become very unstable. What we did was we moved to Linux so that the patching wasn't necessary as often. And we went to operating-system and hardware-level failover with Oracle Solaris virtual machines, and we've been incredibly stable since then.
View full review »JR
John_Rooney
Vice President of Managed Services at Park Place Technologies
The stability of TrueSight, in its natural form, is very good. We had stability issues with it because we were doing things that were outside of that normal boundary. We were bringing in way too much information. We didn't know how to filter it. Once we got the filtering in place, it became very stable.
In our six- to nine-month process of doing the proofs of concept, when we got to that ninth month we were bringing on as many customers as we could and we were getting everything we could possibly get from all of them. It took us about three months to tune that down, with BMC's help. The product was always stable before that. The product itself didn't fail. We just overwhelmed it. If you talk about data lakes, we flooded the lake every day. And it didn't stop. We just kept bringing more stuff in. Once we added the filters, we tuned those valves, it stayed up and has been running really well.
View full review »Buyer's Guide
BMC TrueSight Operations Management
April 2024
Learn what your peers think about BMC TrueSight Operations Management. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,740 professionals have used our research since 2012.
The tool is relatively stable for what we use it for.
View full review »BMC TrueSight Operations Management has not been stable. It behaves the same way, whether there's load or none, so it could be better from a stability perspective.
View full review »DG
Doug Greene
Sr. Director Operations at a comms service provider with 10,001+ employees
We don't have any issues. We're in an HA format so if we do have any issues, things failover quickly and we don't miss a beat. It's the heartbeat of our products, the fact that we provide monitoring services to our businesses, so monitoring can't be down. It can't have a bad day. TrueSight Operations is a highly stable product. It is a beast. It runs really well. There's isn't a lot of care or feeding that we have to do to it to make sure that it stays healthy.
View full review »AD
reviewer2216304
AVP IT at a financial services firm with 10,001+ employees
Stability-wise, I rate the solution a six out of ten.
Our company has faced many incidents related to the solution's stability.
Stability-wise, I rate the solution an eight out of ten. In our company, we have been using the system for a year and two months now, and there has been no problem with its stability.
MM
Martin Mülli
Chairman-Mgmt Board/CEO at ZKB
It is a stable solution.
View full review »PM
Paul Mercina
Director Product Management at Park Place Technologies
We're in a very stable environment now but it took a little time for us to get there. That's because of the multi-tenancy, the scalability, and the volume of traffic that we're driving through their platform. They're very different than what they're used to. It's potentially hundreds, potentially thousands of customers, with a lot of equipment in their data centers flowing through. We are now in a very stable place in production. We feel very comfortable going forward, scaling it out, and adding thousands of customers to it. It took us a little bit of time to get there and we needed a lot of support from BMC, but we feel good about it right now.
View full review »SS
reviewer1776849
General Manager - Sales at a tech services company with 201-500 employees
This solution is 100% reliable. It's stable.
View full review »MS
reviewer2243937
Director at a computer software company with 1,001-5,000 employees
I do not see any complaints about the tool’s stability.
View full review »SO
SrManagef31c
Sr Manager at a tech services company with 1,001-5,000 employees
The stability has a bit more maturing to do. There is still room for improvement. Overall, it's pretty good, depending on which layer you're looking at. At the highest level, which is the presentation server, we find that we have to restart that every two months or so, just because it stops responding. I would like it to be a bit better. We don't have any real understanding of what's causing that. The next layer down is the infrastructure manager level. That's probably about the same, every couple of months it stops responding. As you then go farther down to the data collection layer: the ISN level. Those aren't as stable as they need to be. They will go for six months fine, then fail three times in a row in two weeks. It doesn't give us a good alarm, and unfortunately, we've missed an event. Then, the customers notice something, and that didn't pass its events. So, a little more maturity is needed here.
View full review »JB
Monitori66fb
Monitoring Architect at a manufacturing company with 10,001+ employees
Stability of the product is about a seven out of 10. As far as stability goes, it has mostly been very good. With some of the newer stuff on 11.3, we have to call to support a lot of times and get a patch sent to us because certain things just don't work. Those pieces would have hurt stability, but once you get it running, it's very good.
View full review »MA
Mudassir Parwez Ahmed
Sr. Technical Consultant at a tech services company with 11-50 employees
Once the solution is deployed and the fine-tuning recommendations are in place, the solution is very stable. In my current environment we haven't seen any issue whatsoever in the last year. We have at least 20 servers running various TrueSight components, and none of them has had any issues in that time. So in that time the availability has been 100 percent and it has been 100 percent stable.
View full review »VP
reviewer2332233
Solution Design Monitoring & Performance Solutions at a comms service provider with 10,001+ employees
The product has been in the market for more than 20 to 30 years, which tells us about the stability of the product and the enhancement that the vendor has done to ensure that the product is on top.
View full review »ME
ServiceDdffe
Service Delivery Manager at a financial services firm with 1,001-5,000 employees
Stability is one of those areas of identifying challenges with TrueSight, areas that I'm not entitled to share at this point.
View full review »GW
GauravWadhwa
Solution Architect at Tech Mahindra Limited
It's very stable.
View full review »VP
reviewer1293183
Vice President & Advisor - Compliance at a financial services firm with 5,001-10,000 employees
This is a stable solution.
View full review »SH
Syed SaqibHabib
System Administrator at a media company with 201-500 employees
The solution is stable. We have not needed to speak to the vendor regarding any issues, it has been operating very well.
View full review »BMC TrueSight Operations Management is stable.
View full review »DM
Dipen Mehta
Team Lead at Atos
BMC TrueSight Operations Management is a stable solution.
View full review »SL
SrApplic76cd
Sr Application Engineer BMC at a tech services company with 1,001-5,000 employees
It's pretty stable. TrueSight uses a major BMC product called Patrol, and Patrol has been around for many years. It's one of the best products and it's pretty stable.
View full review »GK
George Klarmann
CEO at Transcendence IT
It is very stable.
View full review »BMC TrueSight Operations Management is stable.
View full review »Stability is mainly a sizing issue. The product needs to be correctly sized and architectured. For this, you need skill and experience. If you follow this advice, you will have no issues. If you implement without a plan or architecture, you will be lost.
View full review »VC
VINICIUS CAIXETA
IT Operations Monitoring Specialist at a tech services company with 51-200 employees
After you configure everything, it's stable.
View full review »AV
Alvaro Valdes
Information Systems Computer System Controller at a insurance company with 11-50 employees
I haven't noticed any issues with stability. We sometimes have to call for failures or questions but on the whole, it's fine.
No. TSOM 10.7 is quite stable provided it is installed with the vendor recommendations, which are created by the experience drawn from customers and the complexity of the environment.
View full review »We experienced no issues with stability on both BMC and HP.
View full review »RK
RushdeeKhatib
confidential
It is a stable solution.
View full review »RD
reviewer2012658
Technical Consultant at a tech services company with 51-200 employees
BMC TrueSight Operations Management is stable.
View full review »No stability issues. We can make it stable by allocating enough resources.
View full review »Buyer's Guide
BMC TrueSight Operations Management
April 2024
Learn what your peers think about BMC TrueSight Operations Management. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,740 professionals have used our research since 2012.