BMC TrueSight Operations Management Stability

Vice President of Managed Services at Park Place Technologies
The stability of TrueSight, in its natural form, is very good. We had stability issues with it because we were doing things that were outside of that normal boundary. We were bringing in way too much information. We didn't know how to filter it. Once we got the filtering in place, it became very stable. In our six- to nine-month process of doing the proofs of concept, when we got to that ninth month we were bringing on as many customers as we could and we were getting everything we could possibly get from all of them. It took us about three months to tune that down, with BMC's help. The product was always stable before that. The product itself didn't fail. We just overwhelmed it. If you talk about data lakes, we flooded the lake every day. And it didn't stop. We just kept bringing more stuff in. Once we added the filters, we tuned those valves, it stayed up and has been running really well. View full review »
Service Delivery Manager at a financial services firm with 1,001-5,000 employees
Stability is one of those areas of identifying challenges with TrueSight, areas that I'm not entitled to share at this point. View full review »
Paul Mercina
Director Product Management at Park Place Technologies
We're in a very stable environment now but it took a little time for us to get there. That's because of the multi-tenancy, the scalability, and the volume of traffic that we're driving through their platform. They're very different than what they're used to. It's potentially hundreds, potentially thousands of customers, with a lot of equipment in their data centers flowing through. We are now in a very stable place in production. We feel very comfortable going forward, scaling it out, and adding thousands of customers to it. It took us a little bit of time to get there and we needed a lot of support from BMC, but we feel good about it right now. View full review »
Learn what your peers think about BMC TrueSight Operations Management. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
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Doug Greene
Sr. Director Operations at a comms service provider with 10,001+ employees
We don't have any issues. We're in an HA format so if we do have any issues, things failover quickly and we don't miss a beat. It's the heartbeat of our products, the fact that we provide monitoring services to our businesses, so monitoring can't be down. It can't have a bad day. TrueSight Operations is a highly stable product. It is a beast. It runs really well. There's isn't a lot of care or feeding that we have to do to it to make sure that it stays healthy. View full review »
IT Manager at a manufacturing company with 1,001-5,000 employees
On Windows we went to application HA and, quite honestly, it was terrible. They'll tell you it's terrible - or they should. We are very religious about patching, so when you go to multi-node HA stuff and you've got the Windows guys patching your stuff every Saturday night, you become very unstable. What we did was we moved to Linux so that the patching wasn't necessary as often. And we went to operating-system and hardware-level failover with Oracle Solaris virtual machines, and we've been incredibly stable since then. View full review »
Monitoring Architect at a manufacturing company with 10,001+ employees
Stability of the product is about a seven out of 10. As far as stability goes, it has mostly been very good. With some of the newer stuff on 11.3, we have to call to support a lot of times and get a patch sent to us because certain things just don't work. Those pieces would have hurt stability, but once you get it running, it's very good. View full review »
Mudassir Parwez Ahmed
Sr. Technical Consultant at a tech services company with 11-50 employees
Once the solution is deployed and the fine-tuning recommendations are in place, the solution is very stable. In my current environment we haven't seen any issue whatsoever in the last year. We have at least 20 servers running various TrueSight components, and none of them has had any issues in that time. So in that time the availability has been 100 percent and it has been 100 percent stable. View full review »
Sr Manager at a tech services company with 1,001-5,000 employees
The stability has a bit more maturing to do. There is still room for improvement. Overall, it's pretty good, depending on which layer you're looking at. At the highest level, which is the presentation server, we find that we have to restart that every two months or so, just because it stops responding. I would like it to be a bit better. We don't have any real understanding of what's causing that. The next layer down is the infrastructure manager level. That's probably about the same, every couple of months it stops responding. As you then go farther down to the data collection layer: the ISN level. Those aren't as stable as they need to be. They will go for six months fine, then fail three times in a row in two weeks. It doesn't give us a good alarm, and unfortunately, we've missed an event. Then, the customers notice something, and that didn't pass its events. So, a little more maturity is needed here. View full review »
Sr Application Engineer BMC at a tech services company with 1,001-5,000 employees
It's pretty stable. TrueSight uses a major BMC product called Patrol, and Patrol has been around for many years. It's one of the best products and it's pretty stable. View full review »
George Klarmann
CEO at Transcendence IT
It is very stable. View full review »
Learn what your peers think about BMC TrueSight Operations Management. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
441,726 professionals have used our research since 2012.