BMC TrueSight Operations Management Review

Integration of the monitoring and Console access is valuable and event management is a strong point


What is our primary use case?

We are using it to monitor open systems and some iSeries systems.

How has it helped my organization?

TrueSight has helped to reduce IT operations costs.

The solution has also helped to reveal underlying infrastructure issues that affect app performance. The solution has application monitoring called Application Performance Management. It's an improvement on the old, traditional TMR. It's integrated within the TrueSight solution. It will notify regarding application performance and report issues with applications.

What is most valuable?

One of the valuable features is the integration of the monitoring and the Console access.

We manage our open systems. Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database.

The solution's event management capabilities are a strong point for TrueSight. They are based on the previous BMC Event Manager which was very stable and pretty powerful. It was an excellent product.

What needs improvement?

One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy.

In addition, it needs some details such as auditing inside the product - there is no auditing for the policies.

What do I think about the stability of the solution?

It's pretty stable. TrueSight uses a major BMC product called Patrol, and Patrol has been around for many years. It's one of the best products and it's pretty stable.

What do I think about the scalability of the solution?

In addition to the traditional Patrol Agent, BMC TrueSight added the predictive functionality so we can predict a trend instead of having a static threshold. We can let people know, in addition to what is happening, what is going to happen. We can predict that and have the ability to do a cost analysis.

How are customer service and technical support?

BMC's technical support is pretty good. They do have ups and downs. In the past, it was very good but there was a certain period of time where they had support from overseas, from India. The quality of support was not as good as the traditional one, but I do see that it is getting better now.

How was the initial setup?

The initial setup was pretty straightforward. The documentation was pretty good. The deployment was not very buggy, and the Patrol Agent was pretty stable.

What about the implementation team?

We deployed it ourselves.

Which other solutions did I evaluate?

We did a comparison with a different product on the market. We had a CA product which I believe was called Spectrum. We compared BMC with that and InSoft. We felt that the BMC product was much better than CA's product. We also had an HPE product in the old days, and BMC is a better solution.

We had BMC for a long time. We had multiple products which we compared, and BMC is a better solution, so we removed the CA product. BMC is better in terms of support. It takes fewer people to support, it's easier to configure, and easier to change the configuration. It's also easier to change the special settings. And it's easier to maintain.

What other advice do I have?

BMC products are very good. All products have pros and cons. For example, all the enterprise monitoring solutions are not really set up for multi-tenancy. BMC products are very stable and the support is good, and the configuration, especially, is easier to do. I think it will come down in pricing, although the cost is not something I am not involved in.

We started using TrueSight in the early stages. Like every product, TrueSight, as a new product of BMC, was going to take some until BMC improved it, got all the bugs out, got all the features added. It's not perfect but I do see improvement. When a product is in its infancy, it will always have some issues. I do see BMC trying to improve that. It's getting better now. It's pretty stable. It's a very good tool for traditional open systems and mid-range.

I would rate TrueSight Operations Management at eight out of ten. It's not a ten, because, as I mentioned, it is missing some capabilities in HA solutions. In the past, we had load- balancing HA. Now, it has to rely on an external load balancer to achieve HA. 

But I have to say that my view is limited because we do not have the whole suite of BMC products. There are certain things we do not own, like automation and deployment. If we had the full BMC suite, I would probably give it a ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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