What is Dell Service Desk Outsourcing?Dell Service Desk Outsourcing simplifies, automates and streamlines users help desk management tasks. Designed to coordinate with strategic initiatives and priorities, Dell's Service Desk is tuned to the specific needs of users' business, whether those needs are planning, delivery operations or management of IT support. Dell's services enable and utilize next-generation capabilities such as multichannel, social media and persona support that are supported by automated self-help, self-service and self-heal technologies. Dell Services acts as a single point of communication for all service requests and technology concerns within an enterprise while providing a unified, standardized and consistent first-call resolution experience focused on increasing end-user satisfaction and productivity.
Dell Service Desk Outsourcing customersKMC Solutions, Cabarrus County School District, Rococo, Amerijet Holdings Inc.