Everbridge IT Alerting Room for Improvement

Ruben Boiardi
IT Consultant at SELF
The feature that xMatters has that Everbridge doesn't have, or has in a limited way, is a method of funneling some alerts, as an FYI, to other stakeholders who are not necessarily prime actors in an incident. For example, you have a support team that supports critical application X, and you have somebody who is actually the application owner. The application owner normally does not normally get called out in the middle of the night to let him know that his application is down, unless it's super-critical and it's going to stay down. But they would be receiving a copy of the notification that was sent out so they'd know that something happened overnight, or that something is happening right now. View full review »
DavidTutko
Manager of Incident Command at West Corporation
I would like to have a little bit more flexibility in the member portal. For example, if you are set up with primary and secondary and those individuals just want to swap, where the secondary will take the primary position, and the primary we'll take the secondary, that's not possible through the member portal. Instead, a manager actually has to go into the calendar itself and do that flip. All other vacations or swaps can be handled from the member portal. All other vacations or swaps can be handled from the member portal, as long as they aren't on the same day. If you want to swap with somebody next week then you can do it from the member portal, but if you're both working the same day then you can't do that flip. View full review »
Chris Quinlan
Director Of Service Operations at Finastra
The IT Alerting portion of the Everbridge platform is built on all the fundamentals set by their mass notification product. Some of the specific use cases for IT response could use a little attention, in terms of changing the default behavior of the application. That would be the number one for me, which I know that they're already looking to address. View full review »
Learn what your peers think about Everbridge IT Alerting. Get advice and tips from experienced pros sharing their opinions. Updated: February 2021.
464,857 professionals have used our research since 2012.
Milton Williamson
Data Center Manager at PVH Corp.
What I would like to see is vendor alerting. It's not structured to take into account that users outside of our environment, users outside of IT, may not be in the group. IBM is an outside vendor for us, and we have IBM CEs who come in on a regular basis. If there's a problem, we call those vendors in. That should be tied into the system where we can say that vendors A, B, and C have these users and we want them available to come into the office when there's an issue. We want to be able to alert them in the same way we alert internally. If this contact is not available it would move to the next and the next. It would be great if it could do that. We have tons of vendors we use from outside of our organization that are not part of the contact list, they're not users in the firm. But if they could be a "vendor contact" and we could scale it the same way we do with individual employees, that would really be the icing on the cake. View full review »
Emily Caldwell
IT QHSES Business Manager at TechnipFMC
I would like them to add GPS going forward. I think they may be working on this, but it is not implemented yet. We want to be able track our shipments, people, and every asset in real-time. With global positioning, especially in oil and gas, we might have a fleet in a pirated area (with active shooters) and have to move fast in situations. We need to know where our people are, how to locate all our assets, and secure them, regardless if they're people, places, vessels, or structures. The company would also like to have super detailed analytics, as we integrate this with our security software, e.g., camera systems. We want to see ant walking on the ground type of detail. That is the pinpoint analysis that we are looking for in this solution. View full review »
reviewer1482084
Principal Architect at a energy/utilities company with 10,001+ employees
The customization of messages might be one area that they can improve on. For example, if I'd like to do a hyper-focused customized message within a campaign for each and every individual notification, that is something I don't believe they support right now. View full review »
Learn what your peers think about Everbridge IT Alerting. Get advice and tips from experienced pros sharing their opinions. Updated: February 2021.
464,857 professionals have used our research since 2012.