Get Satisfaction Archived Reviews (More than two years old)

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Content Manager at a tech services company with 501-1,000 employees
Jan 25 2017

What is most valuable?

It is easy to invite advocates in to help with community management, plus there are tons of integrations with other customer support products. Essentially, it has everything I need from this type of… more»

How has it helped my organization?

Great community software out of the box; no additional modules needed to maintain their system, which is a good sign if your company is comprised of people who aren't, let's say, tech-savvy.

What needs improvement?

Please provide more integrations and cool bots!

What's my experience with pricing, setup cost, and licensing?

Get one to try one.

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

Which other solutions did I evaluate?

Before choosing this product, we evaluated a number of integrations.

What is Get Satisfaction?

Get Satisfaction helps customer-centric organizations engage millions of consumers in meaningful conversations about their products and services, every day. The Get Satisfaction community platform transforms these conversations into powerful user-generated content and insights, enabling businesses to create differentiated customer experiences, acquire more customers and bring new innovations to market. Headquartered in San Francisco, Calif., Get Satisfaction's customers include Citrix, HootSuite, Intuit and Kellogg's.
Get Satisfaction customers
Prezi, P&G, SPS Commerce, Kenandy, Automatic Labs, Trinet, Aerohive Networks, TED-Ed, UNITEC