Technical support has been great. We are satisfied with the level of support we get. 

10/10.

10/10. They have experienced technical staff and work through the problems. They're very helpful.

We've never contacted technical support. I don't have any experience dealing with them.

Normally, the customer complains to HPE. In some cases we go on-site to help customers. Or they just buy our support and we will go to the site to help our customers to do some maintenance.

When I have a problem, I will call support; I've called support once. It was really not a StoreVirtual problem as much as it was a management console problem, and they solved it fairly quickly.

We've had challenges, especially with opening tickets. Waiting for someone to get back to us can be a huge amount of time. We do have proactive services, so sometimes I have to pull those guys in to help escalate a ticket just to get some attention to it.

Technical support has been good. We have a support contract with HP and access to the right people when we need them. However, HP's presence in Australia is a little light.

Just OK...especially if you should be unlucky enough to have a set of P4800 (blade-based)

It's 8/10 once we escalate past Tier One, and sometimes even Tier Two.

I have not contacted technical support for this product because it is very easy to use.

We have used technical support and it has been great. It is quick to get access to their support engineers, but also they solve every problem.

Technical support is excellent. I have great experiences in dealing with technical support. Generally, the product is so intuitive (to people appropriately skilled to manage storage) that HP support is only really required when low-level shell-type access is required or when a major bug has been detected.

On a whole HP Technical Support is very good. Staff have great knowledge of the product which you would expect. However, as I said previously, they failed to warn me about upgrading older versions of the VM’s.

We haven’t needed any technical support yet on this product, but our previous experience with HP SANs was pretty good.

Tech support is good. I have always had good experience with both phone support and on-site support staff. On-site staff went above and beyond to help in problem tickets I had open.

We've never directly been in touch with technical support. Our integrator handles any issues, so if they run into problems, they would be the ones to reach out to get assistance.

Customer service is outstanding.

Technical support is excellent.

Technical support is very good. Most of the time StoreVirtual is actually bundled with the Proactive Care. From HP's side, they offer some good support for their customers.

I wouldn't say that I'm not satisfied. Yes, there's always going to be challenges because there's people of varying levels of skills, capability, experiences, defects who all come to the floor. But the good thing about HP is that they they're happy to have their internal ecosystem cover all the gaps in support.

There was only one time I did have to contact them, and they got the issue fixed.

We haven't yet had to contact tech support.

9/10 From disk replacement to software support, the response from technical support is always excellent.

We use a third-party vendor, so my excellent customer service experience is due to my local contact.

HP technical support has always been good when dealing with enterprise products.

It's been hit and miss. I guess there's some guys in Texas or Houston that we've been able to get a hold of who know their stuff and it's like a different group, the LeftHand people. They know their things inside and out, and usually are able to steer us right to what we need, so we've been real happy there.

Support for StoreVirtual is a separate team within HP. All the support-engineers are specialists which can always find a way to fix your issue.

We have a solid second-line support for our hardware and we train our own staff to take up first-line support. This empowers us to triage anything and not have to worry about HP resolving minor hardware elements. We're still able to escalate something quickly if there's a catastrophe. By doing the initial triage, you could say we have 24/7/365 coverage.

We use the technical support. 

Documentation is all available on the HPE site for all the products.

We have used the technical support only for faulty replacements such as replacement of disks, for example. The contract was for the next business day. It was fine.

Support was not helpful, instead advising me to upgrade to a paid version which includes support.

The technical support in our country is quite good.

The HPE technical support for StoreVirtual VSA is very good, but it requires some time to contact them. To get a simple piece of software means registering StoreVirtual VSA. This is a complicated process. The SAR (Service Agreement ID) is associated to the VSA Licenses. It requires you to open a request on the HPE website and this is hard to obtain.

HPE support is very good. I've never had an issue with it. HPE stands behind their product so they work hard to fix issues.

In Belgium, I’ve had difficulties getting the right engineer on site. Storage engineers see it as a server box, and server engineers are not always aware of the storage implications. Phone support is, however, very accessible and accurate.

We rarely use technical support as the solution is software driven and very stable. We are very experienced with this solution, and if you have a support call, it is like gambling (as with every vendor). It depends if the level-one or level-two engineer is experienced or not, is located in your country or near-shored. Essentially, it's a mixed-skill experience, but we've had no bad experiences in general.

It is good if you know how to navigate the HPE support queues (Storage -> LeftHand) to reach a legacy LeftHand support engineer. If you overlook this simple but critical detail you risk falling into a “black hole of support.” If you reach a legacy Left Hand engineer, you will have a successful user experience.

The technical support is perfect. 

Customer service is brilliant.

Technical support is brilliant. HP technical support is great for sorting out the little issues as they arise.

Technical support comes from our partner. We have never had any issues with them. We haven't had any large-scale issues.

In Brazil, the response time is a little slow. Our contract says six hours, but sometimes the response has been 10 hours, or even 12, so, that's not good. Once you get hold of them, they're good.

Technical support has been excellent.

I've been in touch with HP technical support directly. We've been quite satisfied with the level of service we've been given.

Technical support is good, but it could be better.

8/10 - HP support are quite knowledgeable when there are internal software bugs.

8-9/10

8-9/10

6.5/10 - We have a lot of experience and often they already know where the problem is.