IBM API Connect Room for Improvement

Principal Information System Engineer at a financial services firm with 5,001-10,000 employees
IBM has improved this product significantly in last 2 years but it is still not stable and require further improvements. There are several issues administering the product. Features like , taking manual back up is still not available through GUI. The API manager cmdline is only accessible using one Admin account. IBM recently added a feature to do autoback up in recent API connect firmware releases but its not very user friendly.Also the exported backup can not be unzipped and is not readable. IBM info-center help documentation also needs improvement. Competitive product like Apigee provide out of the box policies to run Javascript, JAVA and better/flexible logging policies. Apigee cloud provides various test tools where APIs performance can be tested from different regions in the world. As of now, as per my understanding IBM doesn't have similar test assist tools in Bluemix cloud . Troubleshooting any issue is very difficult as it runs on Datapower so Datapower know how is required. Also you need to log on to multiple VMs/devices including Datapower to troubleshoot if errors are not properly handled. IBM definitely needs to improve their customer support process for their new products as it demands more attention from customers because of large number of defects, long learning curve and lack of documentation. View full review »
Anish Albert
SAP SD Consultant at a tech services company with 10,001+ employees
Integration with DataPower as its API Gateway. Due to bugs in integration, we have to look for workaround on fixing and using DataPower as gateway. View full review »
Eric Liria
Amnesty International at a tech services company with 10,001+ employees
Automation for our Domino applications could be improved. View full review »
Sujoy Ghosal
Lead Architect at a tech services company with 10,001+ employees
Components, like caching, should be implemented as policies, not requiring dependency on an external solution. Apigee provides caching as a policy. View full review »
Manager at a tech services company with 1-10 employees
Business applications could be exposed to users. View full review »

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