IBM API Connect Review

Robust with an easy initial setup and good stability


What is our primary use case?

We primarily use the solution for a bank. It's used for the operations portion of the bank. It's primarily used for the review of the personnel in your accounts et cetera. It's for many operations for the bank.

What is most valuable?

The interface is very nice. It makes the solution easy to use and navigate.

You can install it in coordinates, in general, and you can deploy it in Amazon, in Google, in the IBM cloud, or other clouds as well. You don't have to worry about having to work on a specific cloud. It makes it very flexible. This is very important.

The product is quite robust. 

The initial setup is very easy and the deployment is very quick. 

What needs improvement?

The documentation needs to be a bit better. It's very sequential, however, I don't understand what options to choose for certain tasks. I need to read all of the documentation to find what I need. It's easier to look at recommendations or to watch Youtube videos that show specific examples. 

There needs to be more in the toolkit to complement the product. We could have more features, for example, for queries to the platform. 

For how long have I used the solution?

I've been using the solution for three years or so. It's been a while. 

What do I think about the stability of the solution?

The stability has been fine. We've found it to be very stable. There are no bugs or glitches. It doesn't crash and freeze. In the past versions, stability was a bit of an issue, however, in the latest version, we have found it to be much better and much more reliable. We are satisfied with it so far. 

What do I think about the scalability of the solution?

The scalability has been good. If a company needs to expand it, it can do so.

We have an average of 1,000 people using the platform normally. On top of that, there are 10 developers that are also on it at any given time. 

How are customer service and technical support?

Technical support could be better. They are so-so. They could be more supportive and be better at answering questions. We'd like it if they made issues easier to resolve.

There's also a general lack of documentation, which sometimes means finding answers on your own is difficult to do. 

How was the initial setup?

The initial setup is not overly difficult or complex. It's very simple and straightforward. 

The deployment is quite quick. It only takes about one hour to have everything up and running. 

What other advice do I have?

I'd recommend the solution to other users and organizations due to the fact that it is very, very easy to use. The product is good, however, that said, they need to pay more attention to their documentation and support. 

Overall, I would rate the solution at an eight out of ten. We have largely been satisfied with the solution and its capabilities.

We are IBM partners.

Which deployment model are you using for this solution?

Private Cloud

Which version of this solution are you currently using?

10
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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