IDERA SQL Diagnostic Manager Pros and Cons

IDERA SQL Diagnostic Manager Pros

SeniorDB3550
Senior DBA Lead at a government with 10,001+ employees
We're able to diagnose issues prior to their actually becoming issues. Without the alerting, we wouldn't have a clue as to what was going to happen. With the alerting, it gives us a heads-up that a specific threshold has been met, and we need to take specific action.
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Reviewer937893
Senior Manager, Data Operations at a Consumer Goods with 201-500 employees
The most valuable features are disk space projections for planning, and also the Snapshotting ability, to look back in time, to see what was going on the server at a particular time. It's basically the output of an sp_who2.
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James Kelly
Database Administrator at a tech services company with 11-50 employees
The best part of SQL DM is the ability to customize alerts and counters. This allows our team to find an issue then alert on the issue at a granular level.
SQL DM made troubleshooting much easier and allowed multiple people to look into an issue with confidence.
Monitors and alerts on our mission critical instances in real-time on a 24/7 basis.
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IDERA SQL Diagnostic Manager Cons

SeniorDB3550
Senior DBA Lead at a government with 10,001+ employees
I'm going to do an upgrade which may resolve my issues, but one area for improvement is its ability to handle the amount of data that we collect with it. We're likely one of the largest installations, with over 300 servers being collected with this product, and sometimes there are gaps. That would really be my only concern, in terms of how the data is collected and stored, for consistency.
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Reviewer937893
Senior Manager, Data Operations at a Consumer Goods with 201-500 employees
We don't find that it helps us with performance monitoring and diagnostics. We find that SentryOne does that better. Also, in terms of alerts, we had to customize them dramatically so that we didn't get alerted on every little thing.
I would absolutely love to create customized dashboards but, unfortunately, they don't provide me the information that I need to create the report. The report I need is the detail or the transaction detail that's happening on those Snapshots. I'd like to be able to go back through time and search for things. I don't have that functionality, which is very disappointing. That's pretty bad and frustrating because I could query it and find out so much information about what's hitting my environment and when, but instead, they want control over it and to not give me that information. So it's encrypted. I can't pull it out and that is really bothersome.
The initial setup gives too many user rights to the server, so you have to put a user that is part administrator's group - that's the preferred way - on each server, which is kind of a risk. You want to do least privilege and you're not doing that.
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James Kelly
Database Administrator at a tech services company with 11-50 employees
It would helpful if SQL DM could mark when changes are made within the program.
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