Setting up the product for an enterprise-level company was easy. I was able to complete the initial setup within a week. Other similar products usually take at least 30 days to set up.

The initial setup is simple. Anyone with good technical expertise can manage the process easily.

I have deployed the product both on-premises and in the cloud. Currently, I'm using the Software as a Service (SaaS) solution, which is easier to set up. However, I've noticed that with the SaaS solution, patches are applied automatically, and sometimes this process can introduce bugs.

The maintenance is handled automatically, eliminating the need for any manual upkeep. It helps minimize the extra expenses. 

Setting up ServiceDesk is straightforward. I rate ServiceDesk 10 out of 10 for ease of setup. 

The setup and implementation are very straightforward. We've never faced any issues with implementations or operability. 

A service desk technician with two or three years of experience will have no issues with setup or a vanilla installation. There is documentation for everything on the internet so there aren't any challenges. 

The solution offers both on-premises and cloud versions. On-premises has some limitations on the AI side. If you go with cloud-based, then you get many more features and cognitive support. 

The initial setup took over a month for the vendor in Oman. We hired someone to implement it for us because it was not straightforward.

To rate the initial setup, I would give it an eight to nine out of ten.

If you have a proper plan, implementation is just a day job. If you have a tailored setting and a clear idea of what you're looking forward to, the implementation shouldn't take more than a week.

If you need to create a workflow, design, have a template for change requests, and have the entire plan in mind, it shouldn't take more than a week.

Anyone who has to implement it should clearly understand how an ITSM tool works. If they do, the deployment process becomes very easy and straightforward.

The deployment would not require more than one expert because we had only one person for the product's implementation. With not more than two people around, it could be done remotely. We deployed it remotely, which was as straightforward as a piece of cake.

The initial setup is very easy even if you don't have much knowledge. The configuration took us about a month. We took our time with it. We are constantly improving and adding new features as needed. In that sense, the solution requires management but not maintenance. 

Being a cloud solution, it is straightforward. There are no issues. In terms of deployment, it is similar to other cloud solutions. The workload begins when you try to customize a CMDB, but this is not because of the solution. It is because of internal processes.

I think the implementation was pretty simple and didn't take much time. 

The initial setup is easy. Migration is also very simple. You must have to create an XML file and move everything over. 

The solution doesn't really require any specific maintenance. As long as you are working on the latest version, you don't need to update to any additional features. Maintenance will only be needed if you upgrade. 

It was easy to implement. I didn't have a hard time. It was very quick, around 10 to 20 minutes.

I would rate my experience with the initial setup an eight out of ten, with ten being easy. 

It was fully cloud-based. We didn't want an on-premises solution.

The initial setup process is straightforward. A person with basic Windows server skills or an engineer with basic Microsoft networking skills and Active Directory skills could assist in setting it up Basic. We usually get it up and running within a couple of hours, and one technical staff is required for maintenance.

The implementation was straightforward. However, they provide a manual that's very big and you have to go through everything by yourself to get used to it. Once you absorb the information it's fine and it's not so complicated. You just need two or three people to deploy the solution.

When I joined the company, ManageEngine ServiceDesk Plus had been set up, so I have no information on how my company set it up.

We had three people managing the deployment and maintenance aspects of the solution. 

The tool's deployment is easy. We have five resources to help with the deployment. 

The initial setup was very easy. Even the dashboard was easy to setup. 

The solution’s initial setup is not very complicated.

The initial setup of ManageEngine ServiceDesk Plus is very easy.

I rate the initial setup of ManageEngine ServiceDesk Plus a four out of five.

It was easy to set up.

It is straightforward. There is detailed documentation that you can refer to while setting it up. You need to prepare the environment as per the specifications in the documentation. If you prepare your environment and meet the prerequisites, you can easily install it.

The initial setup is straightforward.

Any technical expert can easily use it.

For the most part, it is easy to implement. There might be occasional glitches, but it's generally straightforward.

I've only used the on-premises version of ServiceDesk Plus.

It was fairly easy to set up.

The setup was easy. It's common to have some mistakes for all tools. Loading your users and loading your configuration items were not difficult.

Implementation was a bit heavy in terms of customization, but based on a well-structured ITIL processes, it was manageable. Importing and integration to SCCM and AD made the integration to our IT environment simpler.

Installation is easy, but it requires a good system administrator to configure and enable all the features and functionalities. Online support also helped us fix the issues.

Implementation was a bit heavy in terms of customization, but based on a well-structured ITIL process, it was a manageable import. Integration to SCCM and AD made the integration to our IT environment easier.

The initial installation is very easy. The dashboards are not complicated.

The initial setup is straightforward and not complex.

The initial setup is straightforward. It takes two to three hours to install the server.

The initial setup is straightforward. 

The initial setup was very straightforward. Our team didn't find it hard to install it. Its graphical user interface is so easy, and it is very easy to implement this device. 

The initial setup wasn't complex; we contracted a vendor for the setup.

I found the initial setup to be straightforward and very simple. I would say that anybody who has a little bit of software knowledge, in terms of application installation, could take care of it without worry.

It's straightforward. I would rate it a four out of five in terms of ease of setup.

I wasn't involved with any of that. I think there are probably four to five people involved. And my guess is it probably took a few months. Gathering all the details, getting servers built, entering in assets.

I wasn't a part of the initial setup. It's my understanding that it's not too difficult. We have an entire in-house team that does all the deployment and upgrades.

The initial setup was straightforward. 

I was not involved personally with the initial setup but from what I hear, it is not complex.

Straightforward.

It is quite easy to set up this product. Deployment duration varies based upon the requirements. An average deployment duration varies from one month to six months, but if you add certain parameters to it and the customer needs to go through all the ideal compliance processes, it would take much more time. However, most of the time, we provide a kind of consultation for the customer about how to set up incident management and incident response and how to build up the service catalog. Usually, system integrators don't do that, in which case, it can take quite some time.

no, very simple

The initial setup is very simple.

Just click and install.

The initial setup was straightforward, if you are prepared with clear processes and information that the implementation needs.