ManageEngine ServiceDesk Plus Review

The initial setup is very simple


What is our primary use case?

We install and implement ServiceDesk Plus for various industries, starting from common enterprises up to IT companies running data center services. They are happy to use SDP, even the standard version, with Service Catalog add-ons.

How has it helped my organization?

ServiceDesk Plus with Service Catalog and Project Management add-ons are a good place to start for companies wanting to use it. 

What is most valuable?

Service Catalog and Project Management are awesome features. Customers love them because they are easy to use, simple to install, and we set them up quickly too.

What needs improvement?

People ask to implement the product not only for their IT help desk, as we do that, but also for HR and general affairs, allowing them to use SDP for their services.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

Which solution did I use previously and why did I switch?

Some customer used LANDESK solutions, but since the reporting function was too complicated, they switched to ServiceDesk Plus.

How was the initial setup?

The initial setup is very simple.

What was our ROI?

Two years.

What's my experience with pricing, setup cost, and licensing?

The prices are attractive. Customer can use a subscription if they do not have enough budget.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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