monday.com Reviews

We use Monday as a CRM. We use the boards to organize client details, details of all our projects, and sensitive information such as telephone numbers and addresses. 

We also use the boards to update and provide site reports to other members of the team. In addition to this, Monday has been useful for the team to note down their daily tasks so that everyone is aware of what the team is doing, updating people's calendars, and keeping up to date with completed projects that we have done, so if clients have any questions after the install we can keep this up to date. 

Monday has been really beneficial in allowing us to place all of our records in one place. We were previously using Google Drive files, which took up quite a bit of time to continually update and edit. 

Monday has saved us time and allowed us to easily take on more projects as the admin side is so much easier. The easy-to-edit interface means we can quickly add or change things in our meetings, assign team members to certain tasks, and quickly look up a particular client's details whenever we need to access them. 

The most valuable features for us would be workspaces, boards, and file upload capability. 

The workspaces are clearly laid out and allow us to fill in details of clients and tasks organized into categories. For us, this includes projects we're currently working on, projects we have worked on, and projects we're planning to work on in the future. 

The boards on Monday have meant we've been able to easily assign tasks for ourselves and others, and file upload means we can see all relevant documents in one place. 

Constant updates mean the service is down sometimes, which isn't ideal. 

There are many features we haven't explored yet so sometimes we find the database slightly clunky. However, this could be because we haven't explored the range of apps available. 

Since our team didn't use Monday until more recently, it can mean they're not used to knowing all of its advantages and apps. This means we can double up on information being inputted into Monday. Again, I would put this down to user error over the effectiveness of Monday. 

We've been using Monday for approximately 18 months.

The stability is good most of the time

In terms of capability for scale, I would say it is very good, however, the price point would be off-putting for a smaller business. For example, the cost of our membership is £140 per month because we have 6 seats. It may be a good option to have different prices for 6, 7 or 8 team members, rather than jump from 5-10 which for small businesses is quite a significant number. 

Customer service is fairly good, although, due to the time difference in the UK, it can be difficult to get instant support. You also never speak to the same person twice. 

Neutral

Our previous CRM was simply Google Drive files. We switched due to the fact that we wanted a simpler system in one place. 

The initial setup was straightforward

We handled the setup in-house.

I would advise considering the cost and whether it is worthwhile for how much you're going to use it. 

We evaluated the choice of using a CRM, however, Monday was the first that we tried. 

Before all of our tasks were sent by email and each employee took care of their own tasks and deadlines. This process was confusing as we had a huge amount of emails between the team. 

After the Monday.com implementation, we had an increase in productivity. All the employees reduced their time micromanaging all the tasks they were doing and had a platform already set up with automation to make the job easier and also the workflow between team members. 

Also, the organization of projects and being able to create boards for each project and have the team involved in this project and able to track down the process of everyone is a positive outcome. 

All of our tasks and projects are on Monday.com.  

This was the best solution we found in the market. We did a long search and did a lot of tests to choose Monday.com as our best option.  

The board system changes how we organize and execute our projects. After using Monday we saw gaps to improve on how we were executing the projects. We have team members in different countries having all in Monday is a perfect intersection point for all team members to collaborate with the project they are involved with. 

The automation process is one of the best. We can organize the workflow through different employees, and after they finishes with the task and updating the thread this goes automatically to a different team member making the project flowing more smoothly. 

The new pages feature also was a big one that all the team is using now. Having all of this features on computer, phone, or tablet makes to keep track even if you are out of the office because any reason. It made the team more put together and involved in the projects. 

I loved the new feature of the page document inside Monday.com. The only one that we don't use as much is uploading the files to be accessed on Monday. 

Now, we are using a cloud option and then we send the link on Monday to the other team members. It was too slow and with some bugs sometimes. We had to download a simple image to see it instead be able to check directly on Monday (the bug was that the image didn't appear when enlarged). Having a different section just with the functionality as a cloud service so you can organize and see the files better would be great. 

I've used the solution for two years.

Stability is amazing. We had only two or three days where it wasn't working just for a few hours. Two of those days were updates on their end. And other was an issue, they provided a link to follow up what happened and where the problems where located on the platform 

I know they can improve a lot and hopefully will continue creating more tools like any other cloud solution. 

So far we didn't have to use technical support too much, however, it was ok. 

Neutral

We used Trello. We changed it as it was too simple. 

The setup was straightforward.

The implementation was with a vendor partly, which was pretty good, however, we practically did it ourselves.

Quality/time executing the project has been a positive ROI for us. 

Knowing your needs is the main thing. That way you can select the best option. Don't go cheap if will give more trouble for your team/project.

We also looked at Asana, Smartsheet, and Hubspot.

We use the solution for project management for upcoming large-scale events. We work with multiple departments on our events and to keep everyone on the same page using Monday.com.

It has been an efficient source for our team. We communicate with our graphics team the most through Monday with deadlines and approvals and edits. 

Monday.com keeps our entire team in check with deadlines and projects. We plan for multiple events at once so organization is key. This platform allows everyone on the team to be added to a board and also allows them to make their own board. 

The boards and the sub-boards are great. It helps our team divide up the important topics of each event logistics. A great feature is also being able to add viewers without the cost of a user, this allows other departments to view boards we create and share deadlines with people outside of our team or company. 

There have recently been a lot of lagging and loading delays with saving. This comes and goes, however, I have found it difficult to use when boards are unable to save when going back to update. 

Additional features that would be cool would be adding different formats for multiple workspaces on one board. Right now, each workspace has to have the same type of board set up and you're unable to have multiple types in one board. This becomes inconvenient sometimes because you like to keep everything under one topic type but with different layouts.

We've used the solution for two years.

We previously used Excel and email.

There are additional user fees.

We work in construction for an architectural firm. We do the design, and construction in an agile management system.

monday.com is easy to set up.

It is more user-friendly than others and it adapts well to different project delivery environments.

It really offers us all the tools that we need to cover the design and construction bases.

I have been working with monday.com for a month, but I also worked with it two years ago, for six or seven months for a specific project.

monday.com appears to be stable. To date, we have not had any issues.

monday.com is a scalable product.

I have not contacted technical support. I have reached out to the marketing team and researched on Youtube. I am really impressed.

I have worked with Asana, and have tested it on pretrials.

I have been working with Asana for three weeks. It was a bit more difficult for me to set up.

When I was trying to set it up, it was a bit more complicated, the screens were not as nice as the screens on Monday, and they are not as adaptable on monday.com. I put it aside.

In terms of pricing, Asana was the most expensive product of all.

Their free trial version doesn't give you many options, it does give you options, but not enough. There are just enough to get you interested. Once you decide on the options that you need, the price goes up quickly.

The initial setup was very easy.

I viewed some tutorials on YouTube and the tutorials were very easy to find and well done.

I am recommending it to my owners because it was really easy to setup.

In terms of pricing, it is not the cheapest.

They could offer more packages. There seems to be a gap in price between package offers. One has as much as a $30 difference.

Fees are paid monthly per user.

I would rate monday.com a nine out of ten.

We primarily use the solution for receiving task assignments. As one of my team's content writers, we deal with plenty of assignments each month, and monitoring our own tasks is made easier with Monday.com. Monday simplifies the flow of tasks, starting from the content assignment, completion, and submission reviews, to publications. 

Through Monday, it's easier to monitor where we are in each assignment. We could monitor the overall progress in one quick glance and see where the delay is happening. We could easily identify what stage someone is stuck in and address issues promptly.

Assigning tasks is automated, making the jobs of our project managers easier. 

The interface of the platform is clean and simple. As a content writer, I can see all the important details, particularly the deadlines, at a glance. This is a very important feature for someone who struggles with organization. 

Everything about Monday.com is straightforward. I have used other task management apps over the years and so far this is my favorite. 

We've been using it since its Dapulse days, and we never switched, which reflects our contentment.

My absolute favorite is the ability to filter assignments. Since there are other writers in the team, filtering by person lets me see easily which ones are mine, and I could also sort them out based on urgency. 

It's quite easy to accidentally click on someone else's assignment and work on it, but with this feature, that accident can be avoided. In other apps, the focus is personal boards with lots of subtasks within, which I find unappealing. 

I also love the ability to communicate within the app itself by leaving comments. 

Honestly, it's perfect so far. It has the simplistic, spreadsheet vibe which I love. I can't think of anything major that I want to be changed or at least I find Monday more than enough for our team's needs. 

For others who have more varied assignments, some of which require collaboration with other team members, they might find Monday insufficient. 

They're also a bit lacking in the reporting department, which isn't a big deal for us, however, it might be for other users who have more rigorous protocols when it comes to tracking. 

I also wish that subscription costs are a bit cheaper.

I've used the solution for about three to four years.

I see they're coming up with new improvements all the time which is a good sign stability-wise.

They should try to drive the cost down to onboard more users.

We haven't tried to reach out to technical support.

Neutral

No. We started using Monday since it was Dapulse and never tried anything else.

It's pretty straightforward and doesn't require a real tech genius to set it up.

We used the solution in-house.

ROI has increased since using Monday.

I recommend Monday to small and medium companies.

Not here in my current team. In my previous organizations, I have tried Asana and Trello.

Our education team at our non-profit uses this site to assign each other tasks, to stay organized, and to sort out different categories of things to focus on. 

In addition to its support for a wide range of use cases, the site is loaded with functionality. 

It comes with collaboration features, timeline views, calendar views, time tracking features, and dozens of integrations. 

My boss usually will tag me in task items after our weekly meetings so that we can keep track of them together. When I have completed a task, I enjoy changing the tab from "working on it" to "done". It is so satisfying! 

It has drastically helped me to get organized in the office and for personal to-do lists as well. 

Our whole nonprofit uses it to tag each other for meetings and tasks to work on and focus on. Whether you want a big-picture view or want to see daily tasks at-a-glance, you can easily switch views and drill down or zoom out as far as you need. 

The satisfaction that I receive from completing tasks pushes me to want to complete the whole list. 

With the right integrations, you don’t have to bounce back and forth between platforms, you can build workflow automation to eliminate repetitive administrative tasks, and keep everyone in the loop on autopilot. 

Monday’s project management software syncs up with just about anything you’d need it to, including Slack, Dropbox, Zoom, and Google Calendar.

I love being able to "check off" a task by changing its status to "done." It also disappears off the list when you complete it. 

Monday.com is one of the few project management tools on the market with built-in time tracking capabilities. Most project management tools only offer time tracking as an add-on. When the time tracking and project management tools play well together, you get a deeper look at how long tasks take, the entire timeline of your projects—down to the minute, and identify your most time-consuming tasks. You can turn the tracker on or off with a click or enter time manually. You can even track time from anywhere using the mobile app and a few taps. 

Thanks to Monday.com’s automation, you can eliminate repetitive tasks, like notifying your team or moving a card from one column to the next. It's great!

I don't have any feedback for improvement - I love the site. The idea behind a project management platform is that it makes your lives easier rather than adding yet another tool your team doesn’t know how to use. 

In less than an hour, you and your team will know all you need to know—without relying on professional training. There’s an extensive knowledge base with hundreds of video tutorials to help you get started, troubleshoot problems, and get your crew up to speed. When we were introduced, we loved the concept and didn't even need training for it. 

Monday.com has tons of features and capabilities. However, you’ll need to upgrade your plan to actually benefit the most from these tools. For example, Gantt charts and timeline views aren’t available with the entry-level plan. To access time tracking and private boards, you’ll need to upgrade to a higher level.

I have been using Monday for about a year now. It was introduced to my team at work.

I used a regular planner and my smartphone before. I now have Monday on my phone as an app and it's great.

If you want all of the features, be willing to pay more, however, the basic levels are great.

I was not in a position to choose, however, I am glad we went with Monday.

Our primary use for Monday.com is to help us with our project management and sales pipeline. 

We use it to keep the various departments connected so that we know what work is coming in, being worked on, and being closed out. 

We also use it to help us track the work the Marketing team is doing, both in terms of branding, document creation, and marketing campaigns. 

We also use it in some instances to share documents with one another. 

We are a small company and monday.com makes us feel very efficient.

Monday.com has improved our organization in that it enables us to stay on track and aligned on the current state of the business. 

It gives us a clear view of what work we expect to come in through our sales pipeline. 

It also enables us to assign clear roles and responsibilities for both incoming and ongoing work, from project managers to account managers and marketing to content development and delivery. 

I am not sure how we would be able to function without using Monday.com on an every day basis.

The features that I have found most valuable include the dashboards, forms, and item and task tracking. 

I appreciate the dashboards as they give me a high-level, 30,000-foot view of the current business and work that I have going on. It helps me understand the big picture so that I do not get stuck in the weeds. 

I find the forms easy to use, easy to brand, and easy to collect data from internal and external stakeholders. 

I love the item and task tracking capabilities because it keeps me on track. 

I would like to see more flexibility with sub-items as well as more customization of branding for dashboards and exported documents. I would like to be able to do the same kinds of actions that you can do with regular items (i.e., move them, batch them, etc.) with the sub-items. 

I would also love to be able to customize the look and aesthetics of the dashboards and exported documents so that I can share them directly with both internal and external stakeholders while giving them a branded experience. 

I've used the solution for three years.

Monday.com is highly stable.

Monday.com is highly scalable.

Customer service and support have been fantastic.

Positive

We did not use a different solution previously.

It was straightforward and easy to learn how to use and set up. Monday.com has great support and tutorial videos. 

We did the setup in-house.

It's all very easy and affordable - it is worth it

I was not the one to do the research.

We use the product for tracking clients, client sales progress, legal matters, tasks, and subtasks, and also as a repository for certain key deal documents or links to those documents.  

It's very useful to store all the key background files (existing docs, term sheet, structure chart, list of parties, and their contact information) in a group that is easily accessible every time the matter-specific board is open.

I've also used it as a common dashboard shared with clients so they can monitor progress without having to call or email me.

Monday.com is our centralized location for managing all projects, to-dos, and tasks, as well as for managing a cooperative team.  

It helps our attorneys keep an eye on all relevant parts of a project, from both a high level and in-depth details on specific pieces.  

It is far superior to digging through lengthy email chains that are not associated with a particular piece of a transaction other than through its content.

It has helped us reduce our email usage. And as a centralized system, it helps reduce time wasted on searching or reinventing the wheel.

The flexibility to create any sort of format has been very valuable. That the platform can be adapted for each specific use. The communications piece with other users is also critical, as it allows for task-specific communication that gets stored in a history associated with the appropriate item.

The search function, to identify all tasks that are assigned to a specific person, is critical for staying on top of issues.

The integrations are a useful aspect that will continue to be key for Monday.com to become an increasingly integrated and permanent part of the work tool ecosystem.

My issue is with learning about and taking advantage of, existing features.  Perhaps they need a system that suggests features and offers quick tutorials. I primarily use the basic functions of Monday.com - groups, tasks, lists, due dates, searching, and file uploading.

If there was a way for Monday.com to take over, or interface with, my inbox, such that my email messages became associated with a particular task, group, or board, that would be incredibly useful.  

I also would be interested in a mode designed for parties in opposition (e.g., opposing counsel) to work from the same board while staying synced to some degree with items from other boards.

I've used the solution for two years.

I've never had a problem with stability.

When the number of matters and clients goes way up, a "flat folder" system of listing all boards/folders seems unwieldy and not useful. That said, Monday.com has not had an issue on the technical side with too much content.

They offer excellent customer service and support. The team is responsive to feature requests as well.

We did not use a different solution previously.

It's very simple to set up. That said, thinking about and developing a template took a lot of time and thought.

It's my understanding that we used a vendor team.  

This was set up at my firm before I joined, so my involvement was minimal.  However, make sure you have priced enough licenses for all your users, including assistants, paralegals, techs, etc.

We did not look into other options.