PeopleSoft Reviews

We implement this solution for our clients. Some of our clients use the on-prem version and some on cloud. We either do our own private hosting or use a public platform depending on the client. If public, we generally use AWS or Oracle. I work with clients in higher ed or the public sector and they're generally looking for a more updated solution than they're currently using. We are partners with Oracle. 

I think PeopleSoft is a solid solution. It has a lot of the basics. If the system is used properly it meets the needs of the customer. I think it's a very strong, solid product, very mature. I haven't heard of any issues from our clients. The solution has PeopleTools as a feature which allows for customization and provides flexibility.

I think PeopleSoft should focus on enhancing the tools and the UI, and making it a more updated app as opposed to the old, tiny, older look and feel. That's where they should put their efforts.

I've been implementing this solution for over 26 years. 

I would rate this solution a 10 out of 10. 

Our primary use case is for HCM. It has very few clicks before getting data. Reporting is easy to retrieve, both ad-hoc and fixed reports. There can be more visualization. 

Productivity has improved. It provides HR Professionals with easy input of data and dashboard reporting. ESS and MSS save time for HR. The pushing of learning materials and performance management helps to increase effectiveness and responsiveness. 

The recruiting is most valuable. It saves time in having easy and fast applicants tracking as well as candidates' contact plus pipeline management. Parsing of CVs is productive but accuracy can be improved. 

Reporting is easy to create, even for complex ones. Visualization is almost nonexistent and can be improved. It's good to be able to eport to PDF and excel with fast timing.

I have been using PeopleSoft for two years. 

The most valuable feature of this product is the HR suite; it is leading vendor for human resources in the market. So for me, the HR and payroll features are the biggest flagship of the PeopleSoft product.

That's the whole thing as the payroll feature is very robust. They support a wide variety of technology. They are keeping up with these new technologies, so that means scalability is high.

Performance can vary as it is dependent on what we do but performance in general is very good and reliable. So for me, the positive part of this product is that it is being used by global companies.

There are many areas in this product that can be improved, especially in regards to the EPM side since they have different products doing that. I would not go on the HR side but they have tools such as the EPM or CRM tools which need to be improved and become a little bit better than the other competitors.

Every software has its own challenges and so is the case with the PeopleSoft software as it has its own challenges too. However, one good thing about this product is that it has early adopters and they always innovate.

So, what happens is that we rely on that technology adaptation by the company and Oracle is pushing into the new direction too. We're happy about that, but we have challenges in our scalability and are looking at different measures as to how this needs to be dealt with; there is probably not just one way of doing it and involves a combination of it. That's what we are working with Oracle in order to find out the solution.

The technical support is always a little bit in the grey area. We are not totally disappointed but it has it's own challenges. Definitely, there is scope of improvement. We definitely want a little bit better than that, i.e., from whatever level we are getting now.

We definitely looked at other products but with the kind of complexity we have and the business we do, we found that PeopleSoft is the best tool so far which can give us our desirable results.

Since I just joined my current company a few months ago, I am not sure. I think Oracle has it's own HR product and also a cloud-based company such as Salesforce and VMware. We have not reached up to that level and our challenge is to go with them. Definitely, we have looked into those products too and we found out that PeopleSoft is best for us with their current business model.

This would depend on the type of business again. PeopleSoft is a market leader for a reason, but if you look from the economic side, there are other solutions out there too which are much cheaper. They can select the product based on the size of their company; it doesn't have to be PeopleSoft and could be something else too like Salesforce, etc. But again, this depends on the nature of the business; for example, if you talk about the Big Five and the other big giants, like the US Army. For that kind of complexity, PeopleSoft would be the best solution available so far.

We use PeopleSoft as our ERP system. It is used for everything we do except for work order management, property tax revenue, and community service management. We had to use other systems for these applications.

It provides a very stable platform for us to support key applications. These include Procure to Pay, HR/Payroll, AP/AR, Fixed Asset and Financial Reporting etc. The BI component of PeopleSoft is lacking.

The integration between Human Capital Management (HCM) and PeopleSoft is an important feature, especially after seeing so many stand-alone HR/Payroll systems.

• Homepage and Dashboard for mobile deployment
• Related Actions
• Hover
• Related Content
• PeopleSoft Query
• Pivot Grids
• PeopleSoft Test Framework
  

The most valuable feature of the CRM part of it is its configurability; it’s highly configurable.

We're able to do far better data collection using CRM; far better than anything we had in the past. We're able to serve our customers way better. We serve many, many doctors across Canada. We can actually help them more by collecting all the data; what they do, whatever their needs are, what they're asking about.

The problem we have is the customization. We've gone a bit overboard with customization. That’s problematic during upgrades, which is a common problem with PeopleSoft. That's why our company is deciding to replace it. We’re in the phase of looking for something else. We don't know yet what will replace it, but it'll be in the cloud. That's the only criteria we have so far. It will be some software that should not be customizable. We also don't want to do any upgrades; we want it to be continuous.

Stability is fine; no downtime or hangups, whatsoever.

It has scaled well for our needs.

I am not happy with technical support. I recently opened up a ticket, three weeks ago, to ask about one particular type in PeopleSoft. The only thing that came back was more and more questions: "Give me screenshots. Give me this. Give me that. Give me a log." Literally, it just went on and on, until I gave up. Now, we're going to replace it anyway, so it doesn't matter. It's become a moot point, but that was very typical; continuously asking more and more questions until you get tired of it.

Initial setup was complex, mainly due to the needs of our business process. We had IBM as a consulting firm joining us and helping us install it, with an army of people.

Don't customize it; absolutely, do not customize it. Change your business process to suit the software’s needs. Don't modify the software.

• Self-service for employee data changes
• Time and expenses reporting.

• HR/payroll is integrated with Financials, so we don't have to enter data in two places. 
• Easy to use.

Self-service and mobile/fluid.

More/better reporting tools and ease of testing effort.

The most valuable feature is IDE.

It offers faster deployment.

I would like to see improvement in the UI.

We have been using this for 20 years.

I did not encounter any issues with deployment.

There were no issues with stability.

The setup was complex due to different components.

There are so many features like Campus Solutions, Payroll, and student finance.

Users are more comfortable using the system.

Processing speed and user-friendliness.

Three years.

Financial aid setup needs some improvements.

None regarding stability.

No. The software is 100% scalable.

Excellent, since Oracle support is always available.

Excellent since Oracle support has a 100% reliability in handling problems.

No. Peoplesoft is the ultimate solution.

Yes. There were very important jobs and processes that need to be setup.

We implemented the software with the help of a vendor.

No, we did not.