PRTG Network Monitor Room for Improvement

RC
Manager, Information Technology Security at a energy/utilities company with 10,001+ employees

Here's an area for improvement in PRTG Network Monitor: my company needs to perform SNMPv3 monitoring, and by default, SNMPv2 is there. From a security point of view, SNMPv3 monitoring needs to be stronger. Otherwise, it'll reduce performance when you need to monitor it at the server level. It'll impact performance, including the PRTG Network Monitor performance.

If my company does a large number of SNMPv3 queries, that will reduce server performance, so PRTG recommends not scanning or monitoring a massive amount of SNMPv3. If PRTG Network Monitor can evolve into agent-level configurations rather than server-level configurations, where you can install the agent on the server and the agent provides the necessary feedback, that would improve the tool.

Performance-wise, PRTG Network Monitor still needs improvement because a large number of SNMPv3 queries reduces tool performance. It could also impact the server level. If the monitoring method for PRTG Network Monitor could be similar to other OEMs, such as SolarWinds, where the agent is on the server and provides server performance information to the main console server, that would be great.

Another area for improvement in PRTG Network Monitor is reporting. For example, if you want the report or the dashboard in a particular format, you'd need to exert some effort. You cannot do it without the support of the vendor or an expert. As a customer, you cannot configure PRTG Network Monitor reports independently because reporting is difficult.

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RV
Regional Head of IT at a manufacturing company with 10,001+ employees

A room for improvement in PRTG Network Monitor is its sensors. Its application technology sensor, such as the IAS, .NET, etc., needs some improvement because it doesn't work as expected. For example, the IAS sensor doesn't give immediate information, and the information you get from it isn't of good value.

The web GUI of PRTG Network Monitor also needs improvement because errors keep popping up if it's not been updated to the latest version.

What I'd like to see in the next release of the tool is end-to-end topology mapping for the business model, and that should be required. There has to be a technical map. Technical mapping and topological creation are missing in PRTG Network Monitor, so I would like to see those in the future.

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MR
CEO at a tech services company with 51-200 employees

The technical support service should be improved and is not as good as Cisco. However, PRTG support is better than before as they now have remote and TeamViewer support. Before, it was only based on mail communications and forum discussions. Irrespective of this improvement, the technical support response time is still prolonged, and the reservation can be better. I rate the response times a six out of ten. We've had very good experiences with Check Point, Juniper, and Cisco technical support.

Regarding additional features, currently, the default database has some limitations. There is a specific capacity that it can trigger. So, if they can make the enterprise-grade DV integrated, then a separate part will be needed to integrate. We want to customize every six months and do not need data older than six months.

It is the best solution. Personally, in my 20 years of experience working with monitoring systems, this is the best. Their software is very light and fast. Everything is great except the technical support response time. If they improve this, I'm sure it will be a top-class product competitor.

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Buyer's Guide
PRTG Network Monitor
March 2024
Learn what your peers think about PRTG Network Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
763,955 professionals have used our research since 2012.
PD
System & Network Lead at Beachcombers Vacations

When using PRTG Network Monitor it is beneficial if you have prior experience with it, the user interface could improve.

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SH
Operador at Arteria Comunicaciones SA de CV

Having a Unix implementation or Unix installation could be an improvement. Right now, it's based just on Windows, and that's a problem for some customers. 

We'd like to see integration with other solutions like ServiceDesk software or an instant messaging app. We'd like to integrate all the information into other systems so that you can process and have different kinds of indicators.

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KB
Jr IT support at localnet

Limiting the bandwidth per host would be very good; however, that's beyond the capability of the PRTG. 

If PRTG could help me see the bandwidth for each host I have on my network, either for a wireless or a wired network, that would be very helpful.

We'd always welcome additional features. 

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Omar_Jaimes - PeerSpot reviewer
Cybersecurity Architecture Manager at Data Warden

The technical support services could be better. The service operation center also needs to be improved.

Users need to buy the more expensive licenses if they expect to be able to scale. 

We would like to see more advanced features. It would be great if they can help us exclude some protocols if you want to configure some scripts. 

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Sachin Vinay - PeerSpot reviewer
Network Administrator at Amrita

The product could be improved by being cross-platform friendly. A feature we would like to see in the next release is support for bare-metal servers. For virtual machines, we have many options in PRTG Network Monitor, but adding sensors to the bare metal servers is difficult because it does not support all ranges of servers. It has to have a much better database of custom servers and resources. Some of the new servers are not added in PRTG Network Monitor. They don't have the database now and we would be glad if they added more databases of server templates.

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Mokhamad Wahidin - PeerSpot reviewer
ICT Department Headquarters at Bridgestone Corporation

The operations dashboard is only available in PRTG's enterprise version, but I wish it could be accessed in the standard licensing. It would also be nice if PRTG had templates for dashboard monitoring, software monitoring, etc. It can help me set up a dashboard because now we don't have a template from PRTG, so we need to create one from scratch. 

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Pierre-Anderson ELLO - PeerSpot reviewer
IT Manager at Cdci
SyedKareemuddin - PeerSpot reviewer
IT Manager at COCA COLA

Technical support is an area with concerns in PRTG Network Monitor, where improvements are required. The product is very good, but its local presence in the Saudi Arabian market is unavailable.

I would like PRTG Network Monitor to introduce some security features for monitoring the security devices. The server and network monitoring functionalities in PRTG Network Monitor are very efficient. The security features of the product should provide the same level of efficiency as it provides for server and network monitoring so that its users or customers get all its features in a bundle.

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HN
System Engineer at a computer software company with 10,001+ employees

PRTG Network Monitor could develop more tie-up sensors so that we can get more detail on the monitoring system. We have a lot of tie-up devices, and many of them we cannot monitor. However, we have to go to the price of this product to monitor them. I hope that in the future, Paessler could develop more sensors.

Sometimes, our PRTG Network Monitor system crashes and a lot of sensors go down. I have to reboot the prop to get the system back to normal.

I would like PRTG Network Monitor to add backup abilities.

The solution can be more stable.

The technical support needs improvement.

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MA
Senior Technical Support at Etisalat

Along with more room for automation, more room for advanced configuration can be integrated into the solution.

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CN
Director of Infrastructure and Technical Services at a healthcare company with 5,001-10,000 employees

Our biggest issue, and the reason we are trying to move away from PRTG, is that it is not scalable across an enterprise solution.

The scalability of this solution could improve as well as the automated provisioning of the infrastructure.

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Brian Massey - PeerSpot reviewer
Network Administrator at a educational organization with 501-1,000 employees

This product can be improved by updating the net flow interface. The one that is in place works – I can get all the information I need from it – but it is a little bit clunky.

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Bien A.Vitorillo - PeerSpot reviewer
IT Manager at Atlas Fertilizer Corporation

The icons on PRTG's network diagram are hard to find. For example, finding the icons for firewalls and servers is difficult, so we're struggling to create the network topology.

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Venkatesh Koppula - PeerSpot reviewer
Tech Specialist at a tech services company with 51-200 employees

PRTG Network Monitor could improve by having descriptions for the tab usages. The dashboards or interface could be easier to understand.

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Mourice Guya - PeerSpot reviewer
Information Technology Technical Manager at Laser Infrastructure and Technology Solutions

PRTG Network Monitor can improve by adding prevention and detection features.

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Noor-E-MozammilAlighan - PeerSpot reviewer
Senior IT Engineer at NMA Technologies Services Ltd

The automation part can be more flexible. It will be much easier for an administrator to work on. It can discover all the devices in a network and design its network.

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MahmoudMohamed - PeerSpot reviewer
Network Professional Services Team Lead at e-finance

PRTG Network Monitor should improve the NetFlow dashboard, there is no flexibility, and the NetFlow is not meeting the business needs. Additionally, they are missing part of the configuration management.

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DM
Director at a tech services company with 1-10 employees

PRTG Network Monitor can improve Layer 2 and Layer 3 network maps and the GUI more user-friendly. Additionally, they should bundle the features so I can monitor everything on one particular device.

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WM
Post Sales Engineer at Corvit Networks

They should work on syncing the solution with Gmail. Also, they should add a feature to monitor the bandwidths of different devices. In addition, it should be possible for us to check the connectivity of the devices via DNS servers.

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ABHILASH R - PeerSpot reviewer
Network Security Engineer at Kerala State IT Mission

PRTG Network Monitor can improve the reports. In the reports, you have to give an alert for that SMS and email, the emergency calls and downtimes have to be reported accordingly. You have to enable email services or an SMS gateway service to receive more alerts at the proper time.

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US
Student at The Islamia University of Bahawalpur

PRTG does not allow us to scan devices like we can scan software or another problem in it. Also, I cannot draw graphical graphs in Woodview/look. Another problem is that we cannot draw a good diagram in PRTG.

In the next release, I'd like to see more integration with, for example, SolarWinds.

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MC
IT Manager at a construction company with 5,001-10,000 employees

PRTG would be improved if it required less memory to run.

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Amos CLEGBAZA - PeerSpot reviewer
Technician-type internship at EIGSI La Rochelle, Ecole d'ingenieurs generalistes

This solution is a good product so far, but I haven't been using it long enough to know how it could be improved.

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Heritier Daya - PeerSpot reviewer
Network Administrator at a financial services firm with 1,001-5,000 employees

There are some restrictions for usage and sales that need to be ironed out for the country of Congo. I would like the ability to monitor Cisco IRS devices.

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JO
CTO at Solution delivery

PRTG Network Monitor could improve the price.

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RC
Operational Management at Eleven

In the next release, PRTG Network Monitor should add a backup solution.

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JW
Solution Architect at Ultima Solutions

PRTG could use reporting tools and mobile alert tools. It should be easier to diagnose and respond to problems from a mobile device on the go. 

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RE
server at a tech services company with 201-500 employees

PRTG Network Monitor needs to show bandwidth utilization in proper graphs. It isn't easy to learn. 

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Buyer's Guide
PRTG Network Monitor
March 2024
Learn what your peers think about PRTG Network Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
763,955 professionals have used our research since 2012.