Sumo Logic Pros and Cons

We use it to ingest Windows domain controller logs. We use this to monitor if anyone is placed in particular administration groups that potentially shouldn't be. It helps us keep track of people.

It helps a lot because we can troubleshoot issues pretty easily.

For many of our services, we use Sumo Logic to track errors and send notifications to our Slack channel, if there are issues. Then, we have our support people monitoring this, and they can react quickly.

Scalability has been good for our needs. We haven't run into any scaling issues in regards to size so far.

We are able to diagnose problems before our customers.

We have used it many times to find a root cause of a live issue, then fix the problem in the applications.

Support has been excellent. Sumo Logic's support staff is really good, both their account management staff and direct support.

We can ingest logs and make reports out of them. It is a good tool which can help us monitor any issues.

It gives us a bird's eye view of what's happening from our connection's point of view.

With this tool, we provide access to every developer team the ability to find errors, then they come to us and ask for specific help.

I have no concerns about the stability of the product. I feel it handles the stress we put on it very well.

It provides easy visibility. I also like the shareable queries because we share a lot across groups.

If you want to up your subscription through the AWS Marketplace, it can be difficult. You can't just go back to the AWS Marketplace, and say, "I want a bigger one now." You have to contact the sales team, then they do it on the back-end. This could definitely be improved.

We would like to have some type of predefined setup for the logs, making the setup easier by default.

I would like better UI-driven functionality to create alerts and reports. Now, we have to understand the syntax, so it is a little difficult for someone to pick it up without using the manuals. If there was more of a graphical user interface, it would be beneficial.

It would be nice to have an improved ability to scroll through logs within a time frame. Right now, we can search for specific errors. However, if we want to look for "before and after" within a specific time frame, it's not easy using the tool. This would be an improvement.

There are some API gaps that are missing.

We would like the ability to drill down into a dashboard and get into deeper levels.

I would like to see improvement in the user experience when configuring things, ingesting logs, and creating ports.

The initial setup is the most stressful, like learning how to use it.

The dashboard has room for improvement, because sometimes it is a difficult to create a specific dashboard or query. This would be a nice place to correct problems.

It took a bit of trial and error to get it set up correctly based on everything we had to do. In the end, we had to send everything over HTTP, which was sort of a stop-gap.

There needs to be improvement on imported data which can be used within Sumo Logic to do more advanced queries.