2019-06-11T11:10:00Z

What advice do you have for others considering HelpSystems AutoMate?

1

If you were talking to someone whose organization is considering HelpSystems AutoMate, what would you say?

How would you rate it and why? Any other tips or advice?

ITCS user
Guest
99 Answers

author avatar
Top 10Real User

We are just a customer and an end-users. I would recommend the solution. It's one of those solutions that are helpful in terms of reaching our goals and we've mostly been quite satisfied with its capabilities. I'd rate the solution at an eight out of ten.

2021-05-14T07:44:40Z
author avatar
Top 5Reseller

We are a distributor - a value-added distributor that has the knowledge and expertise. We will combine products of HelpSystems and give to clients the tools as they require them. Many clients have more than one HelpSystems product, for example. Overall, I would rate the solution nine out of ten.

2021-04-08T16:58:24Z
author avatar
Top 5Real User

We are a representative of the company. We are integrators and HelpSystems partners and we sell the platform to companies in Costa Rica, Central America, and Puerto Rico. We do the integration for clients. Therefore, we do the mapping, and we do the bots also. We are using the latest version of the solution. However, I'm not sure what the exact number is. I would advise others to have an expert that understands the solution assist in the onboarding process. The platform can be very good. It is really good. However, if you don't have experts to train your people and also to implement the solution properly within your company, it's likely the project will fail. Overall, I would rate the product at a nine out of ten.

2021-02-04T07:22:31Z
author avatar
Top 10Real User

I'm not sure which version of the solution we're using. So far, from my limited experience, I would recommend the solution to other organizations. However, based on my limited understanding of the product, as I haven't used it for too long just yet, I would rate it at a seven out of ten.

2021-01-06T10:32:58Z
author avatar
Top 5Real User

We're currently using some version of release 8 or nine. I can't recall the exact version. The company I worked for was a consulting firm. I'd recommend the solution as it is it's a very good tool. If you want to try it, you can simply download it and use it contract-free for about a month. That can be expanded to maybe another 30 days if you really want to test the tool to see what it can do for you. It's very useful and easy to use. I'd work to develop a relationship with the local representative as they can answer any questions a company might have and can give some really good advice as well. Overall, I would rate the solution at a nine out of ten.

2020-12-30T10:02:01Z
author avatar
Top 5Real User

HelpSystems is a smaller company, so they are able to give their customers a lot of attention. I would say that on a small scale, this is a good low-code alternative. On the other hand, if you are looking for something more mature then it is not the right company. I would rate this solution a four out of ten.

2020-10-01T09:58:00Z
author avatar
Top 5Reseller

Our advice for any company who is implementing RPA including AutoMate is to make sure that the requirements for a specific process are clearly defined and documented. Overall, we find that this is a good product and it's easy to learn and implement. A buyer of Automate RTA never has to become dependent on an RPA implementation company or a consulting firm and its associated costs. That said, the principals at AGI have been in the software industry for 35 plus years selling and implementing software systems that address critical business requirements and expectations, we know that a software project will fail when those expectations are not met. We would rate this solution a eight out of ten.

2020-09-02T06:45:36Z
author avatar
Real User

There are third-party applications that integrate with AutoMate, although we did not have a need to use any of them. Overall, this is a pretty nice product and I really recommend it because it is very easy to use. We also save a lot of money, just with one bot. I would rate this solution an eight out of ten.

2020-06-04T09:41:23Z
author avatar
Reseller

This solution is quite easy to install and to manage for most processes between environments. Everything related to usability and automation is really quite close to the leading candidates, and using this product has been a good experience. My advice to others who are implementing this solution is to start small. This is something that we always tell our clients. Rather than look at the larger responsibilities, start small to test and to gain confidence from several areas within the organization. Once you have three, four, five, or even ten processes automated, start looking at everything that is related to governance. At the same time, do not be afraid to start, even if you don't have everything planned from the beginning. I would rate this solution an nine out of ten.

2019-06-11T11:10:00Z
Learn what your peers think about HelpSystems AutoMate. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
511,773 professionals have used our research since 2012.