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What advice do you have for others considering Splunk IT Service Intelligence (ITSI)?


If you were talking to someone whose organization is considering Splunk IT Service Intelligence (ITSI), what would you say?

How would you rate it and why? Any other tips or advice?

ITCS user
44 Answers

author avatar
Top 10Reseller

We are a Splunk reseller. We're consultants. We use Splunk to develop a solution for our customers and therefore use multiple deployment models. Overall, on a scale from one to ten, I would rate this solution at a ten.

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Top 10Real User

My biggest piece of advice would be to make sure you have access to the data that you need and know what that data is. The product itself is going to do what it's going to do; there are no issues with that. However, it's gaining access to all those things in the background, that's the problem. If you're a smaller organization or you're highly centralized, getting access to that data may be really simple. For an organization the size of RBC, with the amount of segregation across the organization and the amount of division within the organization, it's more challenging. For this reason, our infrastructure partners use a different tool. They don't use Splunk, they use ELK. They're very much down that road, so getting access to data when the team that you're trying to partner with has a different solution, can sometimes be more difficult. On a scale from one to ten, I would give this solution a rating of eight.

author avatar
Top 10Real User

This is a powerful solution requiring configuration to meet your needs.

author avatar
Top 5Reseller

Splunk is an organization that identifies the needs in the market. They see that it would take time to develop in-house, so they look into other companies that are doing the best at the stream and they simply purchase it and embed it into Splunk. Some examples are Phantom and the SignalFx. If you want to make the best out of this product, you need to learn it. You will need dedicated personnel because there is a lot that can be done with it. In fact, there are practically no limits. You just have to have a good imagination and the sky's the limit. You can do whatever you want. The language is very rich. It allows you very deep analytics and it's very fast. The ability to present the insights is very quick and it's adaptable and extendible. In the last few years, the need to analyze data is increasing. There are many organizations that use 30 to 50 different tools. My advice would be to get to know the philosophy of Splunk. It is a centralized data platform that can digest any kind of data. It can be extended to whatever size they need and they can eliminate the need for usage of all other tools. A problem is that sometimes their decision may not be made based on logic. If for example, the customer purchased a different solution a few years back and from that moment on, even with the product limitations and was a very good product at the time, it lacks a lot of functionality today. The organization already invested thousands of man-hours in this product, which is consuming a lot of resources within the organization. It's not a logical decision, it's an emotional decision. What I learned in business administration when I was in university was "Forget Splunk costs, this is the main rule when you are doing your assignments." Splunk is Splunk. It is very easy to work with startups with new organizations. A startup company is one thing but when you have already invested in many other solutions you need to rethink your strategy and the way you work with the data, the value of the data, and where you think that your data can take you. Many are not aware of the solutions that are available to them. I am not aware of any specific areas in which the product lacks. Splunk is not only a great product but also, as a company it really supports its users with the customer support program and all of the documentation they have available, all of the conventions that are arranged, meet the experts, case studies, use cases, and the YouTube channel. If others were exposed to these concepts they would think it was the right decision to go with this product. I would rate this solution a seven out of ten.

Learn what your peers think about Splunk IT Service Intelligence (ITSI). Get advice and tips from experienced pros sharing their opinions. Updated: September 2021.
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