What do you like most about ManageEngine Desktop Central?
Thanks for sharing your thoughts with the community!
The initial setup is pretty straightforward.
What I like best about this product is that I can log on to every PC, very easily, and chat with the user via the chat feature.
It's a complete product that allows you to remote troubleshoot, has an inventory of systems.
The most important feature we found to be useful in the COVID situation is the secure connection, which gives the IT support staff the ability to seamlessly connect with the users remotely and in a secure way.
The most valuable in Desktop Central is the way it is tightly coupled with the rest of the modules and the entire gamut of ManageEngine.
ManageEngine Desktop Central has greatly improved our organization by utilizing Service Desk Plus to monitor and keep track of issues that our end users report to our Help Desk Department. We also have written in the ode of our company's software to notify Support if an end-user experience an issue and does not report it.
Honestly, I have to say all features together have become the Swiss army knife of desktop management. They all work hand in hand. Software deployment saves an unbelievable amount of time installing an application on hundreds of computers.
Since deploying Desktop Central our endpoints are all updated. We use configuration management to deploy shortcuts to our users' desktops with ease. Also, we use configuration management to map logical hard drives to our users. Our users are very happy with how much ease IT can solve their problems.
Desktop Central has improved these organizations and this is why it has been repeated multiple times at multiple organizations. If something works and is getting better it is worth repeating.
The ability to run event viewer, task manager, services, command, file browser, certificate all remotely without interrupting users is the most valuable aspect. Software deployment and prohibiting, allowing us to standardize on the software that has been deployed through the environment and then prohibiting illegal software such as torrent applications has been valuable.
The most valuable feature of this solution is the Patch Management.
ManageEngine has improved my organization because right now we can actually monitor and find out which software products are installed on each desktop. We can then figure out which ones have to get patched and so forth.
We all know it's really hard to get good pricing and cost information.
Please share what you can so you can help your peers.