Splunk ITSI is expensive. We pay for the package once the sales team has priced all of our data and other relevant factors. We don't incur any further costs if we pay for a package. On its own, Splunk ITSI can be quite expensive, which is what scares many customers away. If a customer has the budget to use Splunk ITSI, then it is an excellent choice. It is one of those products where we may need to start weighing up different solutions. Splunk was recently sold to Cisco, and it could become the centralized monitoring tool for the organization for x, y, and z. I believe that our package is one of the lowest priced in the UK, even though we are squeezing as much value as possible out of the service. I would say that we should prioritize longevity over making an extra million pounds or so because that will come with time. However, I don't think that everyone sees it that way.
Data Engineer at Memorial Sloan-Kettering Cancer Center
Real User
Top 10
2023-07-20T02:10:00Z
Jul 20, 2023
We like the old perpetual licensing model but everybody's going more towards the two-year. I think the professional services hours thrown in there is actually a pretty good benefit.
Lead Solution Architect at a insurance company with 10,001+ employees
Real User
Top 20
2023-07-20T01:39:00Z
Jul 20, 2023
It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us.
Learn what your peers think about Splunk ITSI (IT Service Intelligence). Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much.
Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.
It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.
The...
The product is expensive. It's one of the most expensive options, although maybe not as expensive as Datadog.
Splunk ITSI is expensive. We pay for the package once the sales team has priced all of our data and other relevant factors. We don't incur any further costs if we pay for a package. On its own, Splunk ITSI can be quite expensive, which is what scares many customers away. If a customer has the budget to use Splunk ITSI, then it is an excellent choice. It is one of those products where we may need to start weighing up different solutions. Splunk was recently sold to Cisco, and it could become the centralized monitoring tool for the organization for x, y, and z. I believe that our package is one of the lowest priced in the UK, even though we are squeezing as much value as possible out of the service. I would say that we should prioritize longevity over making an extra million pounds or so because that will come with time. However, I don't think that everyone sees it that way.
We like the old perpetual licensing model but everybody's going more towards the two-year. I think the professional services hours thrown in there is actually a pretty good benefit.
It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us.
It would have been good if the product cost was much lower.
Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost.
Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much.
Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use.
The pricing of Splunk is a bit high. I would rate it a four out of five when thinking about the affordability of the solution.
The cost of the license could be lower.
Splunk pricing is high.
I would prefer that the price be reduced, as it would be easier to implement it and to sell it.