How do you or your organization use this solution?
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Our client primarily uses the solution for IT service management as well as business service management.
Our primary use case for Assyst was in a governmental institution here in Brazil around that time. It was a project, during which we spent some time traveling in Brazil and implementing solutions. It was government implementation.
We used Assyst to apply ITIL processes for more than four years: * Incident management * Service request management * Change management * Problem management * Asset management * Service level management Then we started using it to manage our shared services center for HR, finance, facilities.