We just raised a $30M Series A: Read our story

What is your primary use case for ServiceNow IT Business Management?


How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

ITCS user
55 Answers

author avatar
Top 10Real User

We are a solution provider and this is one of the products that we implement for our clients. They are using it for project management, control management, and change management. Our customers work in a variety of industries.

author avatar
Top 5LeaderboardReal User

In our company we use this solution on a daily basis as an administration application for reporting, where you can assign incident tickets or trade tickets and the relevant department uses it for follow up on problems or changes that have occurred. I use it to create reports that show our teams where the issues are, what's going well and what can be improved. My colleagues use it from a workflow perspective. We have different organizations with a centralized help desk that will lock calls into groups of 20 or 30 people. We have a team that builds and customizes it and then we have all kinds of managers that pull out reports. Finally, we have numerous end users working on their own products. We also have external parties that provide services that use this application to work on incident problems and changes. We are a customer of ServiceNow. I'm in IT design and work as an execution reliability engineer at a financial institution in the Netherlands.

author avatar
Top 5Real User

We primarily used the solution for project management. At a previous company, I was working as a project manager for them, so I had used ServiceNow previously. We have developed several mobile applications using end to IUSN technology.

author avatar
Top 5Real User

Our primary use case of this solution is for incident management.

author avatar
Top 5Consultant

We primarily use the solution for project and portfolio management.

Find out what your peers are saying about ServiceNow, Broadcom, Software AG and others in Project Portfolio Management. Updated: September 2021.
540,984 professionals have used our research since 2012.