2019-10-23T05:52:00Z

What is your primary use case for ServiceNow IT Business Management?


How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

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44 Answers

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Top 5LeaderboardReal User

In our company we use this solution on a daily basis as an administration application for reporting, where you can assign incident tickets or trade tickets and the relevant department uses it for follow up on problems or changes that have occurred. I use it to create reports that show our teams where the issues are, what's going well and what can be improved. My colleagues use it from a workflow perspective. We have different organizations with a centralized help desk that will lock calls into groups of 20 or 30 people. We have a team that builds and customizes it and then we have all kinds of managers that pull out reports. Finally, we have numerous end users working on their own products. We also have external parties that provide services that use this application to work on incident problems and changes. We are a customer of ServiceNow. I'm in IT design and work as an execution reliability engineer at a financial institution in the Netherlands.

2020-04-23T10:13:40Z
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Top 5LeaderboardReal User

We primarily used the solution for project management. At a previous company, I was working as a project manager for them, so I had used ServiceNow previously. We have developed several mobile applications using end to IUSN technology.

2020-01-15T08:04:00Z
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Top 5LeaderboardReal User

Our primary use case of this solution is for incident management.

2020-01-15T08:03:00Z
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Top 20LeaderboardConsultant

We primarily use the solution for project and portfolio management.

2019-10-23T05:52:00Z
Learn what your peers think about ServiceNow IT Business Management. Get advice and tips from experienced pros sharing their opinions. Updated: May 2020.
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